Systems Administrator

Position Summary:

The Systems Administrator provide front line support for the TCB IT help desk and server/network infrastructure. The position also requires maintenance and design of physical meeting rooms including audio/video and remote meeting support.

Responsibilities:

Completes other duties and projects as assigned by the CIO or his/her direct managers.

Essential Functions:

Activity: Support TCB server and network infrastructure:

· IT Support relating to technical issues involving Microsoft’s core business applications and operating systems including expert Office 365 and Azure AD support

· Builds, patches, tests, and deploys complex systems and platforms meeting clients’ needs and specifications

· Selecting the best possible solutions using knowledge of a wide range of available technologies

· Serve as technical expert for complex systems and identify solutions to issues to systems or services interruption

· Responsible for backup and restoration of Windows infrastructure

· Anticipating potential issues and identifying possible solutions. Troubleshooting and resolving all technical issues when they arise

· Recommend, schedule, and perform software and hardware improvements, upgrades, patches, and/or reconfigurations

· Basic and advanced remote access solution support: VPN, Terminal Services, FTP sites, Web servers, Cisco switches and wireless devices etc.

· Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets

· IT support relating to issues with the internal systems and network infrastructure. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Teams, Zoom, etc.

· Plans for necessary hardware or software upgrades to support system growth

· Support services for virtualization technologies: Microsoft Azure

· Maintain relationships with vendors to escalate and resolve system issues

· Administration and maintenance of the remote monitoring and management system: Respond to alerts, monitor dashboard, and periodic system review

· Configure and Manage Audio/Video configuration for conference rooms and other AV related projects

· Support the web studio hardware requirements and provide technical support to the web team

· Design and manage desktop client images

· Monitor and support all TCB remote office locations and TCB’s remote workforce

· Monitor and support the TCB VOIP infrastructure

· Interact with customers and staff at the technical level, as required

Activity: Support TCB Help Desk operations

· Help desk support of problem determination of software and hardware systems at TCB

· Provides timely and efficient responses to customer inquiries received via phone, e-mail, and the ticketing system

· Provides on the spot troubleshooting and basic identification, evaluation, prioritization, and resolution of issues

· Fully and clearly document all incidents, service requests and resulting steps into the ticketing system

· Escalate and notify senior management of critical outages in a timely manner

Education and Experience Requirements:

• Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• This position is 95% physically on premise in the NY office
• Minimum 5+ years IT and server support
• Must be self-motivated and work well with other groups
• Proven work experience in IT
• Excellent problem-solving and communication skills
• Excellent written and verbal communication skills – Ability to interact with all levels in the company or our customers
• Flexible and able to adapt to a rapidly changing environment
• Participates in a 24x7 on call support rotation
• System administration and IT certifications in Microsoft, or other network related fields are a plus