Guest Services Agent
The Cliffs Hotel and Spa Pismo Beach, CA
- Expired: over a month ago. Applications are no longer accepted.
Guest Services Agent are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.
How it is important to our mission:
Through attention to detail, ensuring guests feel special & appreciated, and always doing everything you can to accommodate a guest's request all Guest Service Agents play an integral role in providing lasting, happy memories through genuine service and thoughtful amenities.
Essential Functions of the job:
- Greet all guests with a welcoming, friendly attitude
- Operate property management system for guest check-in, check-outs and reservation creation
- Complete daily checklist in a timely manner
- Creatively resolve guest requests and issues as necessary
- Maintain empathetic attitude to recover guests who have had a negative experience
- Assist with projects assigned during your shift
- Demonstrate an attitude of friendly hospitality in every aspect of service
- Communicates pleasantly and courteously with guests, management and co-workers
- Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming.
- Ability to stand continuously for the duration of the shift (4-8 hours)
- Ability to sit continuously for the duration of your shift (4-8 hours)
- Ability to lift small packages (under 40 pounds)
- Ability to work in stressful situations
Education, Experience, Skills:
- High school diploma
- Working knowledge of guest services in a luxury hotel setting preferred.
- Excellent command of English language.
- Ability to work with people effectively.
- Ability to multitask and work in mentally demanding situations.
- Maintain a friendly, outgoing attitude throughout all shifts
- Must be able to communicate and work effectively with co-workers in all departments
The Cliffs Hotel and Spa
AddressPismo Beach, CA
TourismView all jobs at The Cliffs Hotel and Spa