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Call Center Representative - The Center for ENT - Temp to Perm.

The Center for ENT Houston, TX
  • Expired: over a month ago. Applications are no longer accepted.

POSITION SUMMARY: Serves as integral part of the Front Office Team and assists Front Office Manager with operations of the Call Center.

PRIMARY RESPONSIBILITIES

  • Responsible for scheduling and registering patients for multiple services
  • Answers phone and deals with customer needs expeditiously.
  • Answers, researches and resolves inbound calls.
  • Documents and responds to all inquiries, whether through chat, Electronic Health Records or voice messages
  • Reviews requests, ensures all necessary information is included; if unable to provide immediate response to caller, route request to appropriate person/department for response.
  • Maintain an exclusive phone line for our concierge network providers
  • Pull reports and follow up on patient inquiries through our advertising platforms
  • Completes necessary paperwork and computer documentation.
  • Maintains a thorough and current comprehension of general practice information to provide responses to inquiries.
  • Ensure office policies, procedures, and protocols are followed as appropriate.
  • Follow OSHA regulations and the safety guidelines of the Practice; Follows HIPAA policies and procedures.

QUALIFICATIONS

  • Relevant: 3 years (Required)
  • Medical Call Center: 2 years (Required)
  • Advanced customer service skills with at least three (3) years of experience

SKILLS AND ABILITIES

  • Ability to exercise sound judgment, accurately take and record patient information, and assist with exams while coordinating other services.
  • Knowledge of call center environment and productivity
  • Able to answer high volume inbound calls
  • Obtain accurate demographic and insurance data
  • Ensure all data entered into our system is correct
  • Adheres to scheduling templates and clinical guidelines
  • Able to accurately instruct patient regarding testing protocols
  • Effective communication with patient to register for patient portal
  • Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.

PHYSICAL DEMANDS

Call Center Representatives Excessive sitting, speaking and hands-on work with equipment in a small confined work area with heavy phone usage and significant public contact

WORK ENVIRONMENT

Working conditions are usually pleasant with the primary work environment being conducted in air-conditioned, well lighted clinical setting interacting in-person with patients, physicians and clinicians, and/or in centralized scheduling and registration locations.

The Center for ENT

For the past 50 years, The Center for ENT has been one of the premier otolaryngology (ear, nose and throat) practices in the Texas Medical Center. Taking care to treat each patient with focused attention and compassion, the doctors and staff provide state-of-the-art medical services. Merging classic techniques with the latest innovations in ENT research, we deliver the most effective treatment possible. The Texas Medical Center is home to some of America’s best hospitals. You can be certain that you will be taken care of by some of the best health care professionals in the world. In addition to our comprehensive outpatient clinical practice, our doctors also help meet the needs of hospitalized patients at Texas Heart Institute, Baylor-St. Luke’s Medical Center, and The Methodist Hospital. Our physicians serve as clinical faculty for the Otolaryngology, Head and Neck Surgery departments for Baylor College of Medicine and the University of Texas Medical Branch in Galveston.

Address

6624 Fannin, Suite 1480, Houston, TX 77030
Houston, TX
USA

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