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Customer Service Representative

The Catalyst Constructions Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description

  • The Customer Service I position interfaces with customers via inbound calls. This position is responsible for processing customer questions, updating account information and providing website support.
  • The Technical Support Associate II responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions/Core Responsibilities

  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
  • Maintain broad knowledge of products, pricing, promotions, and procedures
  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and sales performance
  • Answer billing questions by talking through components of customer accounts

Candidate Profile

  • High school diploma with a minimum of six months of customer service experience preferred or relevant technical experience
  • Courteous with strong customer service orientation
  • Strong communication and negotiation skills required
  • Ability to effectively communicate, both written and verbally
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Basic computer navigation skills and PC Knowledge
  • Tolerance for repetitive work in a fast paced environment
  • Ability to work as a team member, as well as independently
  • Dependable with proficient attention to detail
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

The Catalyst Constructions

Address

1740 N RIDGE CIR
Phoenix, AZ
USA