Rapidly growing, solid and premier organization in the Portland, OR area has an immediate opening for experienced Senior Customer Service Reps. This is a well established and successful company that is seeking individuals with experience dealing with “high touch” clientele, preferably from the retail industry, including on-line.
· Experience in a Retail / Direct Channel Consumer goods environment.
· Someone who is ‘Passionate’ about providing exceptional service to both Internal and External customers.
· Some customer service leadership experience as a Senior Agent or Team Lead would be a plus, but not a requirement.
· A person who wants to build a career and who will take the time to learn the products and the product Life Cycles.
· A person who has handled Phones, Texts and Social Media interactions with consumers.
· Prior experience dealing with calls related to Warranty Claims, Returns & Refunds, and the documentation process.
· Experience dealing with upscale retailers who are their partners.
· A person who can think on their feet and who is proactive to get things done for their customers.
· Excellent communications, analytical and computer skills.
· Experience with CRM system, preferably Zendesk.
· LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!
COMPENSATION: $50K - $60K Base Salary + Excellent Medical Benefits + 401K + Profit Sharing Bonuses
Qualified & Interested Applicants please email resume in a Word attachment