Sales Support Agent
- Expired: over a month ago. Applications are no longer accepted.
Status: Consultant/Contract: Starting off as a consultant/contractor there is always potential for long term / conversion for the right employee upon business needs. Almost all the positions within this client start off as a contractor due to being a Fortune 100 company.
Location: Roanoke, VA
Effective Date / Tentative Start Date: Interviewing Immediately!
Shift: Monday- Friday Shift between 8:00am-8:00pm (EST)
Pay: $16/hr
Job Description/Responsibilities:
• Handling in-bound phone calls professionally, while providing excellent customer service
• Research and resolve sales agent’s questions relating to:
o How to use self-service tools
o Member concerns
o Medicaid and Medicare verification
o Application status and eligibility
o On-boarding and certification process
o Commission injuries
• Document call resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly, monthly, quarterly, and annual basis
Minimum Job Requirements:
• At least 1 year of customer service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task
Preferred Qualifications:
Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone
About Us
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability
APPLY NOW!!!
GRIZHC
#ZR-LIZ
The CSI Companies
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.
Address
Roanoke, VAIndustry
Business
