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Healthcare Customer Service Representative

The CSI Companies Cool Springs, TN
  • Expired: 26 days ago. Applications are no longer accepted.

Are you a recent graduate with your Medical Billing Diploma or Certification? Are you looking to gain experience within the Nashville's booming healthcare industry?

If so, this is a great entry-level, full-time opening in Franklin, TN (Cool Springs area)

This a great opportunity for someone who is looking to gain experience within the healthcare field. Please apply for more information!

Job Description:

PAY: $12/hr

HOURS: M-F (8a-5p)

**Must be able to start on August 12, 2019**

POSITION SUMMARY (to include, but not limited to):

  • Performs analysis of accounts to determine necessary action for resolution of account.

  • Utilize collection talk off guidelines to resolve accounts.
  • Contacts payers to obtain payment or status to resolve accounts while maintaining good payer relations.
  • Contacts patients/guarantors where necessary to verify/gather information to properly handle accounts.
  • Follows hospital specific processes when returning an account for hospital action (i.e. re-billing, medical records requests, appeals, etc.)
  • Update accounts with any new or corrected information received on an account.
  • Documents in hospital’s collection system all action taken on an account where appropriate



  • GED or high school diploma required


  • Previous customer service experience
  • Previous healthcare experience is helpful but not necessary.


  • Skills must include proficiency in:
    • Microsoft Word and Excel
    • 10-key touch
    • Automated Business Office systems
    • Communication: verbal and written

The CSI Companies

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.


Cool Springs, TN