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Customer Success Associate

The CSI Companies Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.

The CSI Companies is actively seeking a Customer Success Associate for our client located in the Indianapolis, IN area.

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 8 am - 5 pm

Details:

Processing/Auditing images through an image workflow queue.

  • Auditing DQ files and providing related customer service as required.
  • High level of computer/data entry and phone work is required.

Duties:

  • Learn and remain informed of market related documents and regulations pertaining to Driver Qualification (DQ) and otherspecific clients.
  • Learn and stay informed of client-specific service delivery requirements and SLAs.
  • Audit submitted DQ documents for accuracy.
  • Monitor various work queues (email, electronic images, hard copy documents, etc.) for new, pending or updated service elements that require activity
  • Process and respond to all work requests (within 3 business hours).
  • Prepare written responses in a clear, professional, and grammatically correct form.
  • Forward received mail to the image queue within 2 business hours of receipt, and file hard copies.
  • Log in and out of designated work systems to join the hunt group.
  • Answer and log incoming calls to the customer service center from various clients.
  • Check voicemails at scheduled times and return all calls promptly (within 24 hours), in courteous, clear and professional manner.
  • Identify outstanding background investigations for assigned accounts at determined intervals (2X per week), access systems and pull completed searches.
  • Update portal with the status of pending cases. Audit, update portal, and attach completed cases.
  • Work on any special project or new client implementation as assigned.

Requirements:

  • Verifiable High School Diploma/GED.
  • MS Office and MS Outlook experience required
  • Data Entry
  • Problem Solver
  • Ability to research
  • Customer service
  • Understanding of regulations, documents and codes pertaining to Driver Qualification .

The CSI Companies

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

Address

Indianapolis, IN
46256 USA