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Customer Service Representative

The CSI Companies Rochester, NY
  • Posted: 7 days ago
  • $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The CSI Companies are actively seeking a Customer Service Representative in the Rochester, NY area. This is a long-term contract position and we are looking for candidates to start immediately. Our client is a recognized leader in the payroll, human resource, and benefits outsourcing industry, with a steadfast commitment to success and a record of achievement that continues a tradition of delivering excellence.

We are seeking candidates that can work Monday-Friday 8:30 am – 5 pm.

Details:

Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA

Duties:

  • Maintains a knowledge of the products and services supported by the Agency.
  • Ensures timely and accurate problem resolution in support of Agency client retention goals.
  • Initiating timely set up process all documentation related to set up and maintenance of the client's account.
  • Researching and resolving product and service issues from the field and our clients.
  • Responsible for the accuracy and integrity of clients' financial and insurance transactions.
  • Establishing managing and maintaining positive and professional relationships with insurance carriers and all external and internal partners.
  • Responding to inbound calls and places outbound calls as required by the business unit.
  • Maintains accurate recording of all internal and external communication.
  • Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
  • Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
  • Performing data input maintaining strong prioritization and organizational skills and professional communications.
  • Participating in product related projects or training sessions as required

Requirements:

  • Verifiable High School Diploma or equivalent
  • Associate's in Management Business Finance.
  • A minimum of 1 year of insurance related experience.
  • Knowledge of insurance industry customer service/billing experience and familiarity with health insurance is a plus.

The CSI Companies

Address

Rochester, NY
14620 USA

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