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Customer Service Representative

The CSI Companies Franklin, TN

  • Expired: July 21, 2020. Applications are no longer accepted.

Title of Job: Healthcare Customer Service Representative

Energize your career with one of Healthcare’s fastest growing companies.

This position is with the largest healthcare company in the world that is within the top 10 companies on the Fortune 500 list.  Come join this team to gain world-class, innovative experience with a company that is passionate about their employees as well as the future of healthcare.

No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Opportunity:

We are hiring a Healthcare Customer Service Representative for our Fortune 100 healthcare client in Brentwood, TN (Cool Springs). Previous experience in a call center or making outbound calls is ideal.

Pay: $18.00/Hr

Schedule / Hours: Monday-Friday

Status: 8:30am-5pm 

Location: Brentwood, Tennessee (Cool Springs area)

Effective Date / Tentative Start Date: Interviewing Immediately

Position Summary:

  • This position will be working within the Medical Chart Retrieval Department and will be responsible for making outbound calls to collect charts for the Affordable Care Act and Medicare purposes.

  • The person will be making approximately 40 outbound calls a day to healthcare providers and hospitals that this company works with.

  • The calls are requesting that the healthcare facility send in patient charts for the insurance companies to review. The review is beneficial for the patient's care as well as budgeting purposes for the next year for the patient.

  • Document information gathered into a system

  • Work in MS Excel on a daily basis

What qualifications do I need to have?

  • Customer service experience (outbound calling experience)

  • Extremely customer service focused and professional (phone etiquette)

  • Ability to be on the phone 70% - 80% of the day making outbound calls to providers

  • Good typing and data entry skills to document conversations/feedback

  • MS Excel (at least some knowledge is ideal)

  • Experience in a call center / being on a recorded line with productivity goals

  • GED/High school diploma required (will be verified prior to start date).

  • Healthcare experience is a plus but not required

What Will My Day Look Like?

  • We offer a competitive weekly salary and an opportunity for ongoing development that will further your career in the healthcare industry.

  • Participate in various projects to help you grow in your career path in the fast-paced healthcare industry.

  • You, your team and your manager will share goals, customer feedback and metrics to help you reach all of your weekly goals.

  • Attend staff meetings and participate in discussions

  • Required to maintain confidentiality and security of documents.

About Us

The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 5 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.

Benefits Offered:

  • Weekly pay

  • Medical, dental, and vision coverage

  • Voluntary Life and AD&D coverage

  • Paid Training

  • Opportunity for advancement upon performance and availability


The CSI Companies

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Franklin, TN
37067 USA



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