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Customer Relations Associate

The CSI Companies Minneapolis, MN
  • Expired: 7 days ago. Applications are no longer accepted.

CSI is currently hiring for a Customer Relations Specialist for a client in the Minneapolis, MN area.

Responsibilities:

Job Purpose:

The Customer Relations Specialist will respond to inbound customer requests (phone, email, chat) pertaining to customer contracts, disputes and requests to cancel. The Specialist will probe to understand the customer reasons for cancellation or dispute and use tools in an attempt to retain the customer on Client’s supported products.

Essential Duties and Responsibilities:

  • Probe for understanding of customer dissatisfaction and work towards mutually agreeable resolution.
  • Resolve customer issues regarding sales and service.
  • Field internal inquiries regarding customer contracts and billing.
  • Answer inbound customer requests via telephone in a live queue environment, email or chat or any additional method of inbound communication
  • Elevate issues following escalation procedure timely and as appropriate
  • Document all activities with customers in CRM per defined process and procedures
  • Process service cancellations
  • Investigate and respond to written inquiries, both from internal and external customers, in a timely and professional manner.
  • Other duties as assigned.

Qualifications:

Minimum Requirements:

  • High School Graduate or General Education Degree (GED)
  • Minimum 1 year of call center experience
  • Experience with MS Office Products
  • Experience multi-tasking in a fast paced, detail-oriented environment

Preferred Requirements:

  • Experience using CRM Software (Salesforce)
  • Experience working with cross-functional teams

The CSI Companies

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

Address

Minneapolis, MN
55403 USA