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Problem Manager

The CRS Group Baltimore, MD
  • Expired: over a month ago. Applications are no longer accepted.
Problem Manager
Duration: 12+ month contract
Location: Baltimore, MD 21202

Overview: The CRS Group is currently looking for a Problem Manager for one of our clients in the Baltimore area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

Job Description:

Our client is searching for a Problem Manager to work in the IT Operations Center.

Duties and Responsibilities:

-Working with other Problem Managers within the IT organization and triaging network, server, and application issues to ensure remediation and/or escalation
-This analyst will have responsibility for maintaining the reliability of the environment utilizing Microfocus Openview/BSM suite of products.
-A strong background working in IT Operations environment is recommended.
-Technical duties include working in databases, metric reviews, presentation development and assistance with SCRUM model with ServiceNow project
-Reviews, analyzes, and evaluates business systems and user needs.
-Formulates systems to parallel overall business strategies.
-Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
-Requires a Bachelor's degree in area of specialty and 6-8 years of experience in the field or in a related area.
-Leads and directs the work of others.
-A wide degree of creativity and latitude is expected.

ss # 85359

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

The CRS Group


Baltimore, MD
21202 USA