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Customer Service Representative- White House VA Hotline

The Bowen Group Salt Lake City, UT
  • Expired: over a month ago. Applications are no longer accepted.

The Bowen Group has an outstanding opportunity for a Customer Service Representative to join our team. This is a full-time position in Salt Lake City. The Customer Service Representative provides front-line operational support for the Contact Center. In this role, you will respond to questions, issues and complaints pertaining to Veterans' services and concerns. Phone calls are from a wide variety of individuals including veterans, their family members and/or representatives, VA Employees.

The White House VA Hotline is a 24/7 Tier 1 Contact Center.


  • Understand and explain Department of Veterans Affairs (VA) services or procedures
  • Ask clarifying questions to identify complex or vague requests for VA services and information
  • Accurately record details of calls and other service requests in an expected time frame
  • Select appropriate VA services to meet the specific needs of customers
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public
  • Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
  • Maintain confidentiality and privacy of callers
  • Organize and prioritize multiple tasks


  • Two years work experience in customer service environment. Previous Contact Center work preferred
  • Ability to work under pressure including calm and effective dealing with escalating or difficult calls
  • Capability to "think on your feet" to offer additional solutions to problems
  • Detail oriented with strong organizational and time-management skills
  • Excellent verbal, interpersonal and written communication skills
  • Familiarity with the military and veteran community programs a plus
  • U.S. Military Veteran or Veteran family members receive additional consideration
  • Knowledge of VA benefits and entitlements as well as Veteran issues and concerns is a plus
  • Ability to pass a federal NACI background check
  • Proof of eligibility to work in the United States

100% Employee Paid Medical and Dental Insurance

The Bowen Group

Why Work Here?

The Bowen Group is passionate about our work and living our tagline of “Serving our country. Serving our community.”

Our History and Mission Marine Corps spouse Debbie Mayberry laid the foundation for The Bowen Group in 2004 during her husband’s deployment to Iraq. Guided by her passion for service and her knowledge of the needs of the military community, Debbie used her wellness expertise, counseling background and military-spouse experience to open doors as she began to “serve those who serve.” What started as a small operation at her kitchen table — developing the Department of Defense’s first casualty-assistance guide to help military spouses understand and access their benefits after the military service-related death of a loved one — quickly morphed into a need for more manpower and more space to handle her rapidly growing company. As Bowen expanded, Debbie attracted a diverse, talented team who shared her passion for strengthening the health and wellness of military service members, veterans and their families. Today, The Bowen Group is a recognized expert in military family support. A Service disabled veteran owned business, two-thirds of our staff have a military affiliation, so we are truly the community we serve. We share the common mission of providing best-in-class solutions for our Department of Defense, Veterans Administration and Service customers. Our Culture At Bowen, we are passionate about our work and living our tagline of “Serving our country. Serving our community.” We thrive on respect, trust and communication, sharing lessons learned and incorporating best practices. We believe in working hard, playing hard and helping those less fortunate. Whether we are attending training, sharing lunch, going out to a company dinner, or participating in a philanthropic or sports event, we share a common purpose — working together to be the best we can be.


Salt Lake City, UT