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Customer Service Representative

The Bostwick-Braun Company
Columbus, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

SUMMARY:

Under direct or general supervision, acts as a Customer Service Specialist for the Wayne Fasteners business unit in the Industrial/MRO sales department, reporting directly to the Customer Service Manager. Handles all inquiries as to the status of assigned customer's merchandise orders and account by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all telephone calls from assigned customers and industrial Sales Representatives in a professional and business-like manner.

• Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods.

• Maintains files of assigned customer related documents and computer records.

• Enters and processes merchandise orders for customers.

• Researches customer back-ordered merchandise upon request. Expedites merchandise shipments or cancels as directed.

• Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc. for assigned customers and Industrial Sales Representatives.

• Handles inquiries regarding delivery. Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes.

• Assists others during peak workloads and absences.

• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS and ABILITIES:

Good PC skills are necessary. Organizational skills and effective communication skills are also necessary. Able to deal with customers on an oral and written level and problem solve. Requires relationship building and follow-up.

About Us

The Bostwick-Braun family of companies serves customers from a broad range of industries including: Independent hardware retail, manufacturing, construction, machine shops, facility management, maintenance and grocery. With locations spanning 26 states, Bostwick-Braun offers solutions that include vending, retail planning and e-commerce technology. All tailored to meet customer’s needs and serve communities.

We provide a competitive salary, flexible hours, tuition reimbursement, LifeMart discounts and dynamic teams.

Learn more at: Hardware Wholesale Distributor | Bostwick-Braun Hardware

Job Types: Full-time, Part-time

Company Description
The Bostwick-Braun family of companies serves customers from a broad range of industries including: Independent hardware retail, manufacturing, construction, machine shops, facility management, maintenance and grocery. With locations spanning 26 states, Bostwick-Braun offers solutions that include vending, retail planning and e-commerce technology. All tailored to meet customer’s needs and serve communities.
We provide a competitive salary, flexible hours, tuition reimbursement, LifeMart discounts and dynamic teams. Located downtown with easy accessibility to transportation.

The Bostwick-Braun Company

Why Work Here?
We provide a competitive salary, flexible hours, tuition reimbursement, LifeMart discounts and dynamic teams.

The Bostwick-Braun family of companies serves customers from a broad range of industries including: Independent hardware retail, manufacturing, construction, machine shops, facility management, maintenance and grocery. With locations spanning 26 states, Bostwick-Braun offers solutions that include vending, retail planning and e-commerce technology. All tailored to meet customer’s needs and serve communities. We provide a competitive salary, flexible hours, tuition reimbursement, LifeMart discounts and dynamic teams. Located downtown with easy accessibility to transportation.

Address

1150 Chesapeake Avenue

Columbus, OH
USA

Industry

Business

View all jobs at The Bostwick-Braun Company