IT Service Desk Technician

The Bitworks

Forest Lake, MN

Posted: over a month ago
$37,500 to $78,000 Yearly
Full-Time
Benefits: 401k,

Job Description

We are seeking an IT Service Desk Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor

Company Description

The Bitworks is a one-stop shop where we provide consulting on IT projects whether it’s a new network, software upgrade or Point of Sale installations. We’ve got you covered! Wait! There’s more! We also offer website hosting and programming not to forget our PHP programming and SEO (Search Engine Optimization) for our internet clients.
We serve both business and residential customers and ensure that your computers, networks, and tech do the job for you!