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Call Center Rep / Customer Service

The Bill Reduction Company Hopkinton, MA
  • Posted: 29 days ago
  • Other


If you're looking for a fun, start-up opportunity where you get to help people every day, look no further!

We're growing and looking to add more entry level Sharks to the Tank so we can continue to "WOW" our customers with exceptional service. We will give you all the tools you need to succeed in this role and you will have fun while you're doing it. Come join a winning, Mark Cuban-backed business and make a difference!

Responsibilities:

  • Outbound calling to negotiate with the customer's providers (Comcast /AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible
  • Identify and record savings "patterns" to create a more efficient, repeatable negotiation process
  • Document the customer's negotiation "journey" in the CRM
  • Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money
  • Provide an exceptional customer experience by delivering better service than was expected - every time

Requirements:

  • General technical/PC capabilities
  • Strong interpersonal skills with the ability to win people over
  • Positive, do-what-it-takes attitude
  • Willingness to learn new things
  • Enjoy laughing and not taking the 'bumps in the road' too seriously
  • Alignment with our core values; Tenacity, Camaraderie, and Hunger!

Perks:

  • Competitive compensation that includes a base pay
  • Paid holidays and vacation
  • Loyalty bonus of $15,000 EVERY 4 years!
  • Monthly Contests
  • Monthly celebrations
  • Free healthy snacks
  • Free soda and beer
  • Gym Facilities On-Site (to work off the free beer) and so much more

Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"! Most recently we were featured on the NBC Nightly News with Lester Holt (April, 2017) and won the HubSpot 2016 Inbound Pitch-Off against hundreds of other start-ups. We have also been highlighted on The Today Show, in The Washington Post, on Fox News, and on The Dave Ramsey Show! We also recently just signed a deal with Shark Tank's biggest Shark, Mark Cuban!

Our thorough training program will help you become successful and teach you new skills!

There are lots of career opportunities for you as we grow! Jump in the water NOW!

BILLSHARK is looking to build our team with people who share our core values - tenacity, hunger and camaraderie.

Discrimination is Against the Law. BILLSHARK complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. BILLSHARK does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. BILLSHARK is an equal opportunity employer.

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The Bill Reduction Company

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