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Host or Hostess

The Betsy Hotel Miami Beach, FL
  • Expired: over a month ago. Applications are no longer accepted.

Summary

  • Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Tasks

  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Greet guests and seat them at tables or in waiting areas.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Receive and record patrons' dining reservations.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform patrons of establishment specialties and features.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Assist other restaurant workers by serving food and beverages, or by bussing tables.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Direct patrons to waiting areas such as lounges.
  • Plan parties or other special events and services.
  • Perform marketing and advertising services.

Technology Skills

  • Calendar and scheduling software — Microsoft Outlook
  • Data base user interface and query software — Open Table
  • Point of sale POS software — Aloha

Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Coordination — Adjusting actions in relation to others' actions.

Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.
  • Speech Recognition — The ability to identify and understand the speech of another person.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Education

  • High school diploma or equivalent.
  • Must have and or obtain Alcohol Awareness/food handlers certification.
  • Must be minimum age to serve alcohol.

Experience

  • Previous customer service experience preferred.

The Betsy Hotel

Why Work Here?

Great benefits and pay. Progressive work environment.

The Betsy – South Beach is a refined, beach-side haven located in the heart of South Beach, committed to timeless luxury and service, while offering incredible ocean views, exquisite amenities, world-class cuisine, and a unique commitment to the arts. Included as one of only three Florida hotels on the 2017 Condé Nast Traveler Gold List Award, the Betsy is considered one of the world's best hotels. We are also recognized for a progressive work culture that supports the singular goal of meeting the expectations of global luxury hospitality guests. At the same time, The Betsy is a community-conscious business with civic relations programs that help to nurture a team-oriented, success-driven atmosphere.

Address

1440 Ocean Drive, Miami Beach, Florida 33139
Miami Beach, FL
USA

Website