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Director of Membership Operations

The Battery San Francisco, CA
  • Posted: over a month ago
  • Other
PRIMARY RESPONSIBILITIES Director of Membership Operations General Manager Membership Salary - Exempt The Director of Membership Operations coordinates and implements all aspects of The Battery’s membership admission and renewal process, enforcement of club policies, and handling of Member concerns. The Director of Membership reports to the General Manager, serves on the Advisory Committee team, is floor focused and assists and advises company managers regarding membership issues. The Director of Membership Operations is responsible for maintaining the completeness and accuracy of the membership database. DUTIES and RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Developing and implementing an agreed plan and strategy for building the membership of The Battery, including, but not limited to, through micro-communities and committees within The Battery. Working in conjunction with the General Manager on matters relating to the membership team and its function. Liaising with The Battery’s Ambassadors and management of The Battery Foundation regarding admission interviews and incentivizing Battery Powered involvement by applicants. Liaising with The Battery’s principals as appropriate. Hiring and managing membership staff including the Community Engagement Manager, Visual Design Manager, Director of Member Events, Hotel Manager, Director of Art and Gym/Spa Director and their teams. Project managing the development of membership systems (including IT and member payment systems). Contributing to the development of The Battery website and promotional materials, aid in the creation of collateral and overseeing the Graphic Design Manager. Promoting The Battery to prospective members identified by Management. Meeting with prospective new members. Overseeing and filtering membership applications. Presence in the club and spending time on the floor ensuring remarkable service is delivered. Responsible for correct input and update of member information into the membership database. Notifying members or prospective members of decisions relating to their membership. Overseeing and participating in communications between members and The Battery. Receiving and acting on reports from club staff and managers regarding the behavior of members and their guests. Ensuring members are looked after appropriately while at The Battery by communicating to the management team in advance the importance of certain members and their backgrounds (or tastes) when deemed necessary. In conjunction with club management, develop member policies and informing members and their guests of The Battery policies. Overseeing the development of The Battery membership culture. Overseeing and executing membership renewals. Conducting or overseeing club tours. Designing and implementing Member surveys and summarizing results for Managers Enforcing The Battery’s Member policies and disciplining members, up to and including termination of membership when necessary. CORE COMPETENCIES Commitment to Task: Ability to take responsibility for actions, give long hours to the job when necessary, demonstrate dependability in difficult circumstances, and always show a sense of urgency. Communication: Ability to clearly and respectfully present information through the spoken or written word, establish connections through conversation with employees and actively listen to others. Conflict Management: Ability to use problem-solving skills to resolve conflicts in the workplace and maintain constructive working relationships despite disagreement. Coping Mechanism: Ability to maintain a professional and positive demeanor while dealing with interpersonal conflict, necessary disciplinary action in the workplace, or stress. Energize Others: Ability to exhibit a constantly positive and team-oriented approach. Inspire others through leading by example, develop performance standards, and confront negative attitudes. Flexible: Ability to remain open-minded, react to new information, perform a variety of tasks, and change focus quickly as demands change. Initiative: Ability to generate great results from ordinary circumstances, anticipate problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision. Honesty: Always use discretion in dealing with Members and guests and foster an ethical work environment; do not encourage inappropriate behavior by coworkers and handle all situations with integrity. Leadership: Demonstrate leadership by example, efficiently delegate responsibilities and empower service team to make decisions, and provide constructive feedback to others. Planning & Prioritizing: Ability to anticipate and prepare for guest needs, multitask effectively, prioritize practically, and use end goals to guide actions. Quality: Ability to maintain high standards regardless of stress level; establish high standards and consistently meet them. Respect: Ability to adapt behavior to other people’s personalities, interact with people who have different values, culture, or backgrounds, and graciously serve demanding guests. Able to develop a rapport with others and recognize their concerns and build long-term associations based on trust. Team Focused: Ability to share due credit with coworkers, display enthusiasm and promote a friendly group working environment. MINIMUM REQUIREMENTS Must have and be able to do all of the following: Bachelor’s Degree in Business, Psychology or related discipline required. Master’s degree preferred. Advanced computer skills. Minimum of five years of progressively responsible hospitality management Strong interpersonal, written and verbal communication skills. WORKING ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS: You must possess the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations and be able to meet the following requirements: Must be able to tolerate varying noise levels, temperature, and illumination and air quality. Requires hand-eye coordination and manual dexterity. Must be able to respond to visual or aural cues. Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and/or sit up to 8+ hours per shift. Lift up to 30 pounds in order to perform the essential functions. Work in a stressful environment and stressful situations. Work in an environment where climate constantly changes. Maneuver freely through all areas of the property. Employment Type: Full Time Years Experience: 10 - 15 years

The Battery


San Francisco, CA
94111 USA

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