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Customer Service Representative - Temporary

The Bagg Group Toronto, ON
  • Posted: 25 days ago
  • Other
Customer Service Representative - Temporary
Compensation: $14.00 per hour
Duration: 3 Month Contract (potential to extend)
Location: Toronto
Our client, a well-established professional association, is seeking a Customer Service Representative for a 3 month contract. Within this role you will be responsible for providing guidance and information to members, as well as taking the lead in registering new applicants. This is a diverse role where no two situations will ever be the same. If you are an avid problem solver and have a passion for education and growth this could be the perfect opportunity for you to put your sound judgment into action.
Responsibilities
  • Delivering accurate and up to date information on company programs and services
  • Providing exceptional customer service by phone, email or in person
  • Providing clear direction to members regarding company programs
  • Documenting, recording, and reporting all relevant communication and information received
  • Directing feedback to necessary departments, using information and communication from members to improve internal processes
  • Sharing any trends in member or applicant questions, responses, concerns etc. with manager
  • Consistently meeting departmental metrics and contributing to overall team results
  • Providing assistance in compilation and analysis of departmental reporting
  • Meeting with potential members to determine their best course of action
  • Other duties as assigned by manager

Qualifications

  • Post-secondary education
  • Demonstrated experience in a contact center environment
  • Admission or registration at a post-secondary educational institution an asset
  • Recruitment or sales experience via phone an asset
  • Excellent written and verbal communication
  • Professional telephone etiquette
  • Exceptional interpersonal skills
  • Proven ability to work with MS office
  • Strong ability to work with software packages and systems for reporting
  • Proven organizational and time management skills
  • Excellent ability to problem solve, listen, negotiate and exercise sound judgment
  • Ability to work in a team environment, collaborating with other departments as needed
  • Ability to manage multiple priorities and adapt to changing assignments
  • Demonstrated ability to navigate and gather information online

To apply, please click Apply Online or submit your resume by email to: JSHresume@bagg.com

View all of our job postings at www.bagg.com

Accommodations are available upon request to support your participation during all stages of the recruitment process.

The Bagg Group

Address

Toronto, ON
CAN

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