Call Center Representative
- Expired: over a month ago. Applications are no longer accepted.
Call Center Representatives needed to support a Call Center Management team
Pay Rate: $20
Long Term Temp Assignment
Our client is one of the largest pension funds in New York, representing thousands of workers in across the nation.
Responsibilities:
· Answering a high volume of Inbound calls daily from union members with questions related to employee benefits, including, medical, dental, vision and more
· Ensuring members are well-informed on benefits packages and that any questions or concerns they have are promptly addressed
· Escalating or transferring calls to the appropriate channels as needed
· Analyzing and collecting member information, making any necessary changes to the company's internal database
Requirements:
· Previous experience working in a customer service/call center environment & ACD phone systems
· 2 year of mathematical, statistical or accounting experience is preferred
· Proficiency with MS Word, Excel and using UPS
· Excellent communication skills both written and interpersonal
· Bachelor’s degree preferred
The Bachrach Group
Address
New York, NYIndustry
Business
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