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Post Sales Admin

The Agency Worx New York, NY
  • Expired: 28 days ago. Applications are no longer accepted.

Responsibilites:

Assisting buyers and sellers through the post sale process:

  • Supporting your Post Sale Pod coworkers by ensuring all post-auction steps and SLAs are met in a timely and professional manner;
  • Working towards “sale close” by facilitating and processing post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns;
  • Issuing timely and accurate client communications;
  • Working with your shipping coordinator to organize shipping quotes and deliveries;
  • Working with the Operations team to manage client shippers;
  • Ensuring financial transactions comply with corporate governance;
  • Partnering with other business areas including Sitel, to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction;
  • Working with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property;

General:

  • Facilitating temporary releases of purchases for 3rd party services
  • Managing property releases for non-sale inventory
  • Responding to general client inquiries e.g., general correspondence, phone enquiries, letters etc.
  • Participating in project work as requested by Head of Post Sale Client Experience

Qualifications:

  • Excellent client service skills, with demonstrated capability in active listening, empathy, service orientation and patience
  • Calm demeanor, especially under pressure
  • Good numeracy skills. Experience with basic bookkeeping is an advantage
  • Well presented with a friendly, enthusiastic and welcoming disposition
  • Exceptional oral and written communication skills
  • Logical and practical thinking, with excellent resourcefulness and problem solving skills
  • Strong organizational skills and follow through
  • Multi-lingual skills are a plus
  • Highest standard of confidentiality, discretion and work ethic
  • Ability to work both independently and to partner with colleagues
  • Prior experience with SAP is desirable

The Agency Worx

Address

New York, NY
USA