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Customer Service Representative

The Acquisition Group Edmonton, AB
  • Posted: 20 hours ago
  • Full-Time

If you have a passion for communication, for providing exemplary customer service, and want to become part of a high energy team with ample career development opportunities, we are the place for you! Our people are our strength and we are continually focused on fostering a positive work environment, that is fun and inclusive. You will be responsible for representing TELUS Communications in a professional and friendly manner.

As a Customer Service Representative, you are the first point of contact with existing and potential customers, and you are the face and voice to the world. You are a friendly, enthusiastic, professional, knowledgeable individual, with a passion for helping customers and for being a proud brand representative. You focus on the customers needs first, and understand your role in the overall customer experience. You help team mates take ownership of customer issues and do what it takes to resolve them.

We Offer:

  • Unlimited earning potential
  • Incentives including bonuses
  • Continuous training and support
  • Full time positions
  • Fun and positive work environment

We Want:

  • A genuine passion for exceptional, elevated service and are eager to bring your experience
  • You to promote the TELUS brand to prospective outbound and inbound customers, helping them to decide which products suit them best while building a beneficial relationship
  • You to have a proven ability to multitask and work well under pressure while still meeting deadlines
  • You to be friendly, approachable and empathetic personality makes it easy to love you!
  • You to believe in the power of constant learning and genuinely want to grow your knowledge in a customer service role
  • You to be open to and appreciate feedback and recognize with growth comes change and improvement
  • You to undergo full customer care training to become product experts and learn the in-depth promotional technique to accommodate customers needs
  • You to think on your feet and have strong problem solving skills. This doesn’t mean you always have the answers; you’re comfortable asking questions but will always pair it with a suggested solution that will satisfy both today and tomorrow’s problem
  • You to have a positive, “I've got this” attitude
  • You to be independent not be micromanaged; you know your responsibilities and take the initiative to accomplish them
  • You to be self-motivated and goal-oriented

Responsibilities:

  • Attend events: work from kiosks/event tables located in malls, apartment lobbies, schools, and at specialty events
  • Build customer relationships over the phone and in person
  • Proactively intercept/approach customers and provide them with accurate information
  • Close sales of products and services by assisting customers to complete application forms
  • Build and maintain a relationship with managers and associates
  • Handle sales lead and follow-up
  • Learn quickly and adapt to changing requirements
  • Exhibit a professional demeanor

As a Customer Service Representative, you must be over the age of 18, be able to pass a criminal back check, and be able to work FULL TIME HOURS (Monday-Friday).

Customer experience isn’t just a department, it’s a thought-process engrained in each team member; no matter what - the customer is top of mind. If you want to join such a team, Apply now.

The Acquisition Group

Why Work Here?

Great work environment and lots of room to grow.

THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS The Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success. We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed. We will help you make the jump from not sure what to do, and not happy doing it, to doing something great. www.theacquisitiongroup.com

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