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Client Service Agent

The Acquisition Group Victoria, BC
  • Expired: 23 days ago. Applications are no longer accepted.

The Job:

  • To achieve and, ideally, exceed Company and Client targets arising from the company core objectives and values, e.g. Customer Relations, Co-worker Relations, and Sales and Revenue.
  • To be fully accountable for the company, product, and client you represent.
  • To deliver excellence in customer service as well as exploiting opportunities for growth within the business.
  • To ensure the company culture is visible in all aspects of the business.

The Business:

  • Ensure that company standard are adhered to.
  • Ensure all customer expectations are met.
  • Provide warm friendly interaction between new and existing customers, and team members with responsibilities incorporating greetings/brand representation, product knowledge/answering inquiries, training/coaching, leading seminars, interviewing, and sales and marketing.

The People:

  • Behave at all times based on a customer responsive culture where exceptional customer service prevails.
  • Ambassador and protector of the brand. Keeper of the brand and the company culture is carried at all levels of the company interactions.
  • Attentive, accountable and highly organized and has the ability to execute multiple activities and meet deadlines.
  • Excellent interpersonal and communication skills. Excellent phone skills, outgoing and motivating in face to face encounters, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
  • Is Friendly, engaging, gracious, has the ability to focus and connect with all customers and coworkers at all levels to exceed their expectations.
  • Has an upbeat, energetic, authentic and professional attitude at all times.
  • Assist the management departments when needed.


  • To maintain and follow Brand Values and core values to ensure the client is always well presented.
  • Ensure that customers are knowledgeable assisted and believe that they have received excellent value for their money.
  • Develops relationships with potential customers in order to provide personalized service.
  • Resolve customers’ requests in an accurate and timely manner as best as possible, creating a positive outcome that will result in a memorable experience.

The Educational Requirements:

  • Must have high school diploma or equivalent
  • Previous work experience in customer service or sales helpful but not mandatory
  • Basic computer skills (word, email, etc) and pleasant phone manner required
  • Must speak fluent English. Knowledge and fluency of additional languages preferred
  • Must be 18 years of age or older
  • Must successfully pass a Criminal Background Check
  • Must be legally allowed to work in Canada
  • Must be available to start Full Time (Monday through Friday) to complete necessary training (provided by company)

The Work Environment:

  • Office setting applicable (business casual dress code)
  • Occasional travel and relocation possibilities
  • Paid company trips and vacations
  • Full training provided
  • Comprehensive compensation package prepared specifically for each individual
  • Benefits to be available after a moderate career level
  • Room for growth and advancement into managerial roles
  • Bonuses for exceptional performance
  • Commissions for superior leadership

If you feel you are a capable candidate and would like the opportunity to join our team of exceptional Service Agents, send your resume and short cover letter to apply.

The Acquisition Group


Victoria, BC