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Client Service Agent

The Acquisition Group Victoria, BC
  • Expired: 23 days ago. Applications are no longer accepted.

The Job:

  • To achieve and, ideally, exceed Company and Client targets arising from the company core objectives and values, e.g. Customer Relations, Co-worker Relations, and Sales and Revenue.
  • To be fully accountable for the company, product, and client you represent.
  • To deliver excellence in customer service as well as exploiting opportunities for growth within the business.
  • To ensure the company culture is visible in all aspects of the business.

The Business:

  • Ensure that company standard are adhered to.
  • Ensure all customer expectations are met.
  • Provide warm friendly interaction between new and existing customers, and team members with responsibilities incorporating greetings/brand representation, product knowledge/answering inquiries, training/coaching, leading seminars, interviewing, and sales and marketing.

The People:

  • Behave at all times based on a customer responsive culture where exceptional customer service prevails.
  • Ambassador and protector of the brand. Keeper of the brand and the company culture is carried at all levels of the company interactions.
  • Attentive, accountable and highly organized and has the ability to execute multiple activities and meet deadlines.
  • Excellent interpersonal and communication skills. Excellent phone skills, outgoing and motivating in face to face encounters, customer service oriented and proactive. Ability to maintain a positive and professional demeanor at all times.
  • Is Friendly, engaging, gracious, has the ability to focus and connect with all customers and coworkers at all levels to exceed their expectations.
  • Has an upbeat, energetic, authentic and professional attitude at all times.
  • Assist the management departments when needed.

Product/Services:

  • To maintain and follow Brand Values and core values to ensure the client is always well presented.
  • Ensure that customers are knowledgeable assisted and believe that they have received excellent value for their money.
  • Develops relationships with potential customers in order to provide personalized service.
  • Resolve customers’ requests in an accurate and timely manner as best as possible, creating a positive outcome that will result in a memorable experience.

The Educational Requirements:

  • Must have high school diploma or equivalent
  • Previous work experience in customer service or sales helpful but not mandatory
  • Basic computer skills (word, email, etc) and pleasant phone manner required
  • Must speak fluent English. Knowledge and fluency of additional languages preferred
  • Must be 18 years of age or older
  • Must successfully pass a Criminal Background Check
  • Must be legally allowed to work in Canada
  • Must be available to start Full Time (Monday through Friday) to complete necessary training (provided by company)

The Work Environment:

  • Office setting applicable (business casual dress code)
  • Occasional travel and relocation possibilities
  • Paid company trips and vacations
  • Full training provided
  • Comprehensive compensation package prepared specifically for each individual
  • Benefits to be available after a moderate career level
  • Room for growth and advancement into managerial roles
  • Bonuses for exceptional performance
  • Commissions for superior leadership

If you feel you are a capable candidate and would like the opportunity to join our team of exceptional Service Agents, send your resume and short cover letter to apply.

The Acquisition Group

Address

Victoria, BC
CAN