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Account Manager - Post Sales Support

The Acquisition Group Montreal, QC

  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, medical,
Job Description

*At The Acquisition Group, the health and safety of our team members, candidates, and communities is our top priority. We are committed to acting responsibly and have placed numerous health and safety protocols and precautions in our offices to stop the spread of COVID-19*

Position overview:

The Acquisition Group is looking for a dedicated and driven individual to join our winning team where you will have a chance to innovate, grow and enjoy the work you do! The Account Manager will be working in a call center environment and will support TELUS Health Living Well Program for our client, TELUS Communications. We are looking for a team member that is located in QC.

What will you do:

  • Educate customers on TELUS Health Living Well Companion products, services and policies
  • Promote and sell TELUS Health products and services over the phone (Outbound and Inbound Calling).
  • Role will include a mixture of both inbound call support, outbound customer follow-ups and offline work related to sales, customer support or billing.
  • Listen to and understand customer needs and select the best solutions for them.
  • Provide a great customer experience while keeping customer information confidentially (This will entail taking down sensitive medical info including their condition, medicine, and medical history).
  • Assist callers with inquiries, complaints, or problems.
  • Work with a dedicated and passionate team who will assist you and work alongside you to provide our cliental with a great TELUS customer experience.

Expectations:

  • Passion for customer service.
  • Strong work ethic.
  • Flexible and adaptable to a rapidly changing environment within our team.
  • Strong communication skills and professional approach to dealing with customers and internal teams.
  • Strong problem solving skills as we often run into challenges.
  • Ability to work in a team – this role will be team based and require strong partnership with internal team members.
  • Ability to work under pressure of time constraints.
  • A positive attitude.
  • Be sales driven to close sales and have a strong desire to meet monthly targets.
  • Must be able to work independently and multi-tasking.
  • Great team working skills to work alongside passionate colleagues.

Mandatory requirements:

  • Work days required: Monday to Friday, however varying shifts will be required.
  • Ability to speak French and English fluently is a requirement.
  • Ability to pass a Criminal Background check.
  • 18 years of age and older.

What you will get:

  • Competitive compensation.
  • Full medical and dental benefits available after 6 months.
  • You will work within a growing company where the opportunity for advancement is readily available.
  • Working with industry leading client TELUS Communications.
  • Team nights are planned regularly to foster a fun working environment.

Does this sound like an opportunity you would like to be a part of? Then apply with your resume attached today!

*Please note that only qualified candidates will be contacted to meet with our Hiring Manager to further discuss the opportunity. *

 

Company Description
THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS

The Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success.

We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed.

We will help you make the jump from not sure what to do, and not happy doing it, to doing something great.

www.theacquisitiongroup.com

The Acquisition Group

Why Work Here?
Unlimited earning potential, great work environment, and lots of room to grow.

THE ACQUISITION GROUP IS WHERE YOUR FUTURE STARTS The Acquisition Group is all about the future. We look forward to and look towards the next big thing, and that includes you and your career. We are an industry leader in growth and our customer acquisition programs have positioned us as the go-to marketing consulting firm for industry leaders looking to build on their success. We have achieved all this because of the amazing people in our court. We’ve trained those people from the ground up, and in the process developed accredited leadership and skill development programs. No matter what your background is, or what level of experience you have, we are here to help you learn, grow and succeed. We will help you make the jump from not sure what to do, and not happy doing it, to doing something great. www.theacquisitiongroup.com

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Address

Montreal, QC
CAN

Industry

Business

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