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Desktop Support Manager

Thalhimer Glen Allen, VA

  • Expired: June 24, 2021. Applications are no longer accepted.

Reports To: Director of Information Technology

Primary Function: As a Desktop Support Manager, manage daily operations of the Desktop System and Desktop Support associates to ensure SLA compliance.

Work strategically to constantly improve support services to internal and external clients.


  • Four-year degree, preferably in computer science or business systems
  • 3 Years supporting Microsoft Office 365, Teams and OneDrive
  • 3 Years supporting remote users in a WAN or VPN environment
  • 2 Years of experience supervising an enterprise level desktop support team
  • Excellent communication and organizational skills
  • Ability to identify desktop or application issues and trends


  • Supervise and support help desk technicians:
    • Mentor team and evaluate performance
    • Handle support calls as needed
    • Troubleshoot and resolve complex issues
    • Manage escalations for internal systems and with SAAS partners
    • Regular communication with office managers

  • Collaborate with IT group / managers regarding:
    • New technology projects, implementations
    • Lead communications on any system outage
    • New hire orientation
    • Training

  • Management of:
    • Software licensing
    • Desktop inventory
    • SLA performance and reporting
    • Support desk documentation

Preferred Certifications

  • CompTIA A+
  • Microsoft 365 Certified: Teamwork Administrator Associate
Employment Type: FULL_TIME



Glen Allen, VA



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