Skip to Main Content

Customer Service Representative

Thales DIS USA, Inc.
North Kingstown, RI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Location: North Kingstown, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales DIS is looking for a Customer Service Representative to join our Manufacturing site in North Kingstown, RI. The Customer Service position is to support the order to invoice process for customers of the business line. The roles and responsibilities of this essential position ensure products are ordered for on time delivery while minimizing risk for the team, Business Line, and the Company.

Key Responsibilities:

  • Manage customer orders from the purchase order receipt to delivery and invoicing.

  • Be responsible for the internal coordination and follow-up of customer requests and act as a point of contact for escalations.

  • Coordinate the order treatment with the Sales, Technical Consultant, Sales Operation and Order Management teams.

  • Responsible for the internal coordination and follow-up of customer requests and claims.

  • Oversee customer supply inventories to ensure ample levels for daily production requirements.

  • Attend customer meetings and assist customers at Gemalto facilities.

  • Be responsible for record management.

Minimum Skills and Requirements:

  • To succeed at this job, you must have: experience with ERP, Microsoft Office, project coordination and basic knowledge in contract management, planning, sales and logistics.

  • It would be preferred if you have experience with CRM, ERP, banking services and smart cards.

  • Fluent in English (both oral and written)

  • We would like someone to join our team who is customer-oriented, pro-active, organized, autonomous, a team-player with excellent verbal and written communication skills and able to work well under pressure.

  • Bachelor’s Degree in Business or a related field.

  • Someone with 1 - 3 years of experience in customer service, project coordination, or a related role.

Preferred Skills:

  • Systems; Oracle or SAP experience preferred

  • Education; BA preferred or equivalent work experience

  • Language; Spanish and/or Portuguese a plus

This position will require successfully completing a post-offer background check. Qualified candidates with (a) criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at

Thales DIS USA, Inc.


North Kingstown, RI
02852 USA



View all jobs at Thales DIS USA, Inc.