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Member Service Representative

Texas Tech Federal Credit Union Lubbock, TX

  • Salary $24,960 to $30,000 Annually
  • Benefits Offered Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

Provide top-tier member service by handling financial transactions accurately and efficiently. Duties include, but are not limited to, assisting members with financial transactions, providing member support via telephone and email, resolving account or loan-related issues as needed, identifying and making sales referrals, and assisting members in enrolling in and/or ordering various TTCU products and services.

Duties & Responsibilities

1. Serve TTCU members and employees pleasantly and professionally in accordance with TTCU core values of Trust, Respect, Excellence, Kindness, and Stewardship.

2. Complete member transactions through our interactive (digital Complete member transactions through our interactive (digital) teller machines, over the phone in our call center, or in person on the teller line.

3. Research and resolve routine member questions, problems or complaints regarding TTCU products and services (including, but not limited to, Online and Mobile Banking, Wires, ACH, Debit or Credit Card issues and basic account inquiries).

4. Mail, fax, or email account applications, loan applications, or other documentation as needed.

5. Responsible for ensuring proper follow-up and member satisfaction.

6. Meet individual and team goals by identifying sales opportunities with existing members, assisting with product selection, and referring business to Financial Officers.

7. Attend and participate in job-related training sessions.

8. Learn and maintain a thorough working knowledge of TTCU policies and procedures.

9. Maintain knowledge of all state and federal regulations that are applicable to MSR position.

10. Maintain member confidentiality.

11. Other duties as assigned.

Texas Tech Federal Credit Union

Why Work Here?

As a nationally recognized “Best Credit Union to Work For”, we strive to recruit the very best into our family.

Texas Tech Credit Union is where Red Raiders bank. It is also banking home for thousands of alumni, teachers, medical professionals, service providers, and charitable foundation employees across and outside the great state of Texas. Our vision for serving our exceptional field of membership is to meet needs and create value. We can accomplish this vision by providing financial services that enhance our members’ lives. Every step we take toward excellent member service promotes top quality products and personal fulfillment for each of our employees. The Texas Tech Credit Union also enjoys and encourages a rich and unique corporate culture. You may have a lot of questions that ultimately relate to this subject. This is what we can tell you. Competitive pay and benefits are a given. Our employees are well cared for. But, what’s more, is that our employees are deeply vested in our organizational values and committed to one another. At the Texas Tech Credit Union, we are a family of eighty strong and growing. Our family shares an environment where every person is the CEO of his or her job. We own and innovate from the bottom up. We work hard, but we know that balance matters. We encourage our employees to engage in healthy work/life balance, and we focus on unique employee benefits programs that support that ideal.

Address

1500 Broadway, Lubbock, TX 79401
Lubbock, TX
USA

Website

Posted over a month ago