APPLICATIONS MAY BE FILED ONLINE AT:
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:
Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en)
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
DIVISION: Property Tax Assistance
Performs highly complex (senior-level) consultative services and technical assistance work. Provides extensive customer service and acts as subject matter expert for assessment and collection practices, including property tax rate calculations. Performs various functions related to the arbitrator registry and requests for arbitration, appraisal review board training, and Property Tax Code inquiries. Prepares, reviews, proofs or edits publications, forms and other published information. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.
8 a.m. to 5 p.m., 40 hour work week, Monday through Friday. May occasionally work evenings, weekends or holiday. Hours may change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acts as subject matter expert for property tax assessment and collection practices, including property tax rate calculations. Develops, edits, and/or revises related forms, publications, website content, and/or training materials.
Answers property tax related telephone calls; conducts research and prepares answers to questions. Composes, types, and proofs written responses and prepares requested information data. Maintain logs of questions received and answers provided. Responds to information requests by telephone, email, fax and written correspondence.
Researches and resolves problems with binding arbitration applications, arbitrator applications and issues related to the arbitrator registry. Performs functions relating to binding arbitration, including data entry, application review and research of accounts.
Prepares and presents appraisal review board training materials to outside organizations on request.
Performs all other related duties as assigned.
EDUCATION: Graduation from an accredited college or university with a bachelor's degree
PREFERRED EDUCATION: Graduation from an accredited college or university with a bachelor's degree in business, communications, economics, English, finance, government, management, political science, public policy, real estate, or related fields.
Four (4) years' experience providing customer service and research.
One (1) or more years' experience working in the Texas property tax system.
One (1) year experience providing training and/or giving presentations to external audiences.
Experience with working with property tax assessment and collection practices
Experience in government in a state agency, local government entities or legislative office.
Experience with working with the Property Tax Code, or state legislative process.
One (1) additional year of full-time minimum experience providing customer service and research may substitute for thirty (30 semester hours) of the required education with a maximum substitution of 120 semester hours (four years).
A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driver's license (or state of residency driver's license); and current proof of automobile insurance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility (standing and walking) is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. It requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. May involve moving up to 50 lbs of office equipment/material on a limited basis. The position requires travel to outlying field offices and other locations as necessary. Air and ground travel are required.
KNOWLEDGE SKILLS AND ABILITIES:
Texas Tax Code
Correspondence and publication writing and preparation
General office practices and administrative procedures
How to find information and answer questions by phone
Knowledge of Texas government
PC computers, telephone, fax, email MS Word, MS Excel, MS Power Point.
Writing and editing correspondence and publications
Coordinating major projects
Writing and editing complex documents
Effectively conveying information and encouraging an exchange of ideas (Communication)
Identifying, defining and solving problems (Problem Solving)
Analyze complex issues
Demonstrate a high level of integrity, strong work ethic, and commitment to meet deadlines; plan, organize, and prioritize multiple assignments to effectively manage a fast paced and changing work environment without compromising accuracy
Handle highly complex and extremely sensitive issues
Prioritize competing demands
Work effectively in a demanding, complex and evolving work environment
Make decisions under extreme pressure
Complete Property Tax Professional exams and obtain certification
Work with others to achieve a common goal (Teamwork)
Adjust to changing workplace demands (Adaptability)
Meet the needs and expectations of internal and external customers (Customer Service)
Effectively demonstrate skill and ability to perform the specific job duties and tasks as defined by a job description (Technical Competence)
Be dependable, meet deadlines and produce high-quality work (Workload Management/Productivity)
In order to receive veteran's preference a copy of your DD214, VA disability rating (if applicable) or a DD1300 must be attached to your application.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields of OS, 16GX, IGS, or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications. Please call Human Resources, CPA Veterans Liaison at 512-475-3560/800-531-5441 for more information or assistance.
Go to http://www.texasskillstowork.com, http://www.onetonline.org, or www.careeronestop.org for ...