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Performs highly complex (senior level) computer systems analysis work. Work involves analyzing user requirements, procedures, and problems in the planning, development, and implementation of enhancements to the statewide financial systems and other related applications, including enterprise resource planning (ERP) initiatives. Work requires collaboration with other divisions within the Comptroller's Office, other state agencies and institutions of higher education. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
8 a.m. to 5 p.m., 40 hour work week, Monday through Friday. May occasionally work evenings, weekends or holiday. Hours may change based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides CAPPS HR/Payroll production support by primarily supporting the Payroll module. All module support is expected to account for the system interdependencies with other modules, legacy systems, reporting needs, and overall data integrity.
Customer Service: Provides all customer-facing responsibilities in support of the CAPPS production instance for both Central and Hub agencies. Customer Service duties include, but are not limited to:
Provides Help Desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system.
Responds to written inquiries expeditiously and professionally.
Assesses and properly escalates Service Requests.
System support: Provides highly complex analysis of the CAPPS production system for both Central and Hub instances. Production support duties include, but are not limited to:
Evaluates business needs, analyzes processes and creates business cases for changes and process improvements.
Identifies problems and proposes innovative solutions.
Develops reporting and system requirements.
Provides system expertise and functional support throughout the application development and application change processes.
Maintains all associated documentation.
Performs other related duties as assigned.
Graduation from an accredited college or university with a Bachelor's degree.
Graduation from an accredited college or university with a Bachelor's degree in Business, Public Administration, Communications, Computer Science, Computer Information Systems, or Management Information Systems.
Four (4) years of experience with process or systems analysis work on any one or combination of the following: human resources, time and labor, position management, payroll, and employee/manager self-service systems.
Two (2) years of experience with process or systems analysis work in the CAPPS and/or PeopleSoft Payroll module, version 9.1 or higher.
Developing requirements, analyzing, designing, developing, testing and implementing components of the Comptroller's statewide financial systems (Centralized Accounting and Payroll/Personnel System, Human Resource Information System, Standardized
Payroll/Personnel Reporting System, Uniform Statewide Payroll/Personnel System, Texas Identification Number System, State Property Accounting System and Uniform Statewide Accounting System).
Experience working with Texas state government processes, policies and procedures.
Experience creating training curricula, conducting training classes, and evaluating training classes or programs.
Experience managing large projects and programs.
Experience participating in ERP initiatives.
One additional year of process or systems analysis work on any one or combination of the following: human resources, time and labor, position management, payroll, and employee/manager self-service systems may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).
Project Management Professional (PMP), Certified Public Accountant (CPA), Certified ...