Operations Manager (Digital Marketing Campaigns)
The Operations Manager (OM) is responsible for the day-to-day scheduling of all creative projects and will report to the Senior Manager, Operations (SMO). The OM is responsible for organizing the workload that stems from all clients. We service a growing group of internal partners and tentpole initiatives, such as but not limited to Television Studio, Franchise Marketing, International Sales and Distribution, Distribution Marketing, Theatrical, PR, Global Marketing, Syndication, social campaigns on all platforms. This position reports into VP Operations and works closely with the VP Production, VP Social/ Editorial, Creative Directors and SVP Brand Creative of the Global Internal Agency. You will ensure the smooth running of department processes to keep the team on deadline. You’ll estimate, schedule, and track projects effectively, and resolve production issues. You will work to define requirements, gather assets, communicate schedules and facilitate approvals. You will also work closely with the EP and Producers and be cross trained in project management processes.
The OM will supervise the creation of all brand and promotional assets. This includes a wide range of materials from on-air promotion, trailers, EPK, creative content, animation, logo development, sales reels, the creation of off-air and radio advertising, the development and the production of the upfront, the creation of stunt packaging, branded block packaging, ad sales co-branded conceptual vignettes, print ads, digital campaigns, slides, channel art, key art, out of home ads, etc. for multiple outlets including EST and VOD platforms.
A successful candidate will have the following characteristics: The OM is comfortable with a marked attention to detail: all aspects of this position require a clearheaded and accurate workflow. Second, he/she can conceptualize and execute the efficient allocation of resources, yielding top quality promotional media and marketing in a broadcast and digital context. Third, the OM understands that the responsibilities of the delivery schedule may require attention on evenings and weekends, and this aspect of the position should be understood as par for the course.
The OM is part of the key to the successful growth of the design and editorial teams. Additional global channel launches, coupled with the development and execution of an expanding slate of originals and an expanding roster of global constituents, requires that the Creative Center have a strong individual in this position.
Major Duties and Responsibilities
75% Manages day-to-day creative workload and workflow. This includes creative projects assigned to digital/print designers, motion designers, writer/producers, editors, and assistant editors.
Works closely with the SMO, Technical Manager, Technical Coordinator, Executive Producer and Producers.
Maximizes productivity among graphic designers, production artists, animators, editors, assistant editors and copywriters. Minimizes downtime for the team in coordination with Production.
Ensures resources are suitably assigned to complete projects.
Establishes overall timing plans with client throughout briefing, creative development and production processes.
Ensures that client briefs and requests are delivered within agreed upon timeline.
Facilitates internal creative reviews and approvals in coordination with Production.
Identifies and gathers all required assets for all assignments; ensures all assets meet specs associated with the project.
Research and advise on productions options as necessary.
Identify and prep designated production resources.
Assists in developing knowledge of and relationships with new resources, talent and technology.
Responsible for scheduling all projects and managing their timelines in coordination with Production.
Responsible for all metrics including but not limited to: capacity reports, prioritization reports, deliverable reports and any other reporting as needed.
Ensures final delivery of all creative assets.
Assists with the planning and coordination of vendors for creative work in coordination with Production.
Streamline and maintain QC (Quality Control) processes.
Aids in the implementation of workflow and production management software(s) on a global scale.
Liaise with all departments to ensure interdepartmental processes are maintained.
Liaise with internal departments and outside agencies on developing, obtaining, circulating,
delivering and approving assets.
Documents detailed department procedures that clearly represent the overall team workflows.
Help the SMO build optimized workflows for supporting Originals Productions globally.
Help the SMO/EP to document existing workflows for the Creative Center.
10% Ability to juggle heavy workload and keep multiple projects on track. Possesses excellent anticipatory skills.
5% Exhibits willingness to take on responsibilities outside of his/her job description and has the ability to respond to business demands in a fast-paced environment. Presents a positive and professional attitude to stakeholders and co-workers.
5% Great communicator and is punctual. He/she maintains an efficient workflow and process and promptly communicates any issues to management.
5% Accurately documents work related information via work orders, etc. Manages assets and archives projects accordingly and understands delivery.
Work Experience Requirements
- Minimum 5-7 years experience in television, studio and/or creative agency, with at least 3 years in project management for interactive, video and/or design.
- Must have a full understanding of the design, interactive, video and broadcast production process with knowledge of digital streaming.
- Basic knowledge of television standards and broadcasting (international)
- Basic knowledge of non-linear systems
- Basic knowledge of digital and print workflows
- Mac and Excel experience a must
- Excellent verbal and written communication skills
- Self-motivated, quick on their feet with ability to pivot
- Exceptional time management skills
- Ability to problem solve creatively
- Possesses a “whatever it takes” mentality
- Collaborative team player – generous with sharing input and can easily build on other’s ideas
- Passionate about breaking new ground – new technology, new channels
- First line of defense with clients, raising red flags as necessary
- Manages time appropriately and meets aggressive deadlines
- Quickly and easily adapts to changing mandates, priorities
Bachelor's Degree from four-year college or university