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Work at Home Customer Service - Travel Rewards

Teleperformance Atlanta, GA
  • Posted: 14 days ago
  • Other
Position Description

Teleperformance is the industry-leading customer and technical support provider. Today, our organization employs over 100,000 professionals world-wide and over 30,000 professionals in the United States. Our award-winning technical and customer service professionals support today's most recognizable brands including many Fortune 100 companies. Unlike other Work From Home opportunities, Teleperformance is looking to hire full-time employees - NOT CONTRACTORS - to provide the same award-winning technical and customer support at home.

Position Details

Join our team at Teleperformance to work in the fast-paced world of the travel and hospitality industry. We are growing and seeking associates to assist customers with booking memorable reservations on our travel rewards account. We have two upcoming training classes starting: April 15 and April 29. We are currently hiring for shifts during beginning at 8am -- 9pm CST during the week (and Saturday/Sunday from 10am-6pm CST).

Apply today for a chance to take part in this exciting opportunity!



This is a work-from-home position. Computer equipment and software provided. Candidates must provide high speed internet access.


Responsibilities include:

  • Booking leisure domestic and international reservations
  • Provide excellent customer service over the phone to customers
  • Navigate a computerized data entry system or other relevant applications

Requirements

  • Previous experience working in a work-from-home call center environment, required
  • Previous travel experience booking air, hotel, car, etc, preferred
  • Provide high speed internet access in your home
  • Must be at least 5Mbps upload and 10Mbps download speed, cannot be satellite ISP
  • Must provide proof of internet connection and speed to be considered
  • Must be available to attend one of our classes starting in March or April, and attend all training sessions, without any absence, for the first 5 weeks
  • Training is Monday-Friday from 230pm-11pm CT
  • Be proficient in computer operation and website navigation
  • Must be able to multi-task between multiple computer programs and websites
  • Able to work independently
  • Have excellent customer communications skills, both oral and written
  • Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
  • Ability to work in an constantly changing and fast paced environment
  • Strong judgment and decision-making skills
  • Superior negotiating skills

Benefits

  • Work from the comfort of your own home
  • Paid training
  • Stable schedules
  • Computer equipment provided
  • Job Stability - Growth Opportunities
  • Afternoon and evening shifts available.
  • Also, you will need to be able to work one weekend day
  • Shift differential for working hours between 7pm - 4:59am!
  • Comprehensive Benefits
  • Paid Time Off

Teleperformance

Why Work Here?

“At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Address

Atlanta, GA
USA

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