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Customer Service Representative

Teleperformance Sierra Vista ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


We are now offering BYOD (Bring Your Own Device) Work at Home Positions on many of our programs! Our Recruiting Team would be happy to answer any questions you may have.


PURPOSE OF POSITION

Entry level position, call center representatives field customer inquiries and finding innovative ways to respond to varying questions and issues. Interact with customers in a collaborative and engaging environment, maintain confidentiality and security while assisting with needs to meet and exceed Client's expectations.

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

  • Respond respectively, carefully and effectively to handle all customer inquiries via phone and email
  • Provide excellent customer service through active listening
  • Maintain confidentiality and security of customer information
  • Follow up on customer inquiries in a timely manner
  • Proactively aim to resolve issues on the first call
  • Logical problem-solving skills and ability to multi-task

QUALIFICATIONS

  • 6 months customer service experience
  • Must be 18 years of age
  • Must have typing speed of 25 wpm
  • High School Graduate or GED
  • Must have ability to work various shifts influence by current business needs
  • Proficiency with desktop computer system and internet skills
  • Proven oral & written communication skills
  • Organization and work prioritization skills
  • Must pass background and drug tests

 

Company Description
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Teleperformance is an Equal Opportunity Employer

Teleperformance

Why Work Here?

“At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Teleperformance is an Equal Opportunity Employer

Address

Sierra Vista, AZ
USA