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Bilingual Healthcare Customer Service Representative

Teleperformance Brownsville ,TX
  • Expired: July 09, 2019. Applications are no longer accepted.
Job Description
About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.
Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Your Impact
Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
Adhere to all client and regulatory compliance laws
Document all customer facing interactions
Engage leadership for support, when appropriate (involve to resolve)

What We're Looking for

1-year Customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills

What We Prefer

6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer


To apply, please email your resume to [ Link Removed ] or text TPUSA to 97211 to get started!
Teleperformance Location: 3355 Boca Chica Blvd. Brownsville,TX. 78521
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Qualifications: * 1-year Customer service experience minimum * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer system * Proven oral & written communication skills What We Prefer * 6 months Call Center experience * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Education: High School Employment Type: ["FULL_TIME"]

Teleperformance

Address

Brownsville, TX
78521 USA