We are seeking a Call Center Representative to join our team! This is for the homeless hotline, you will be assisting people find a place to live.
Learn the complex array of services available and appropriately match that information with the needs of inquirers. Assist callers by supplying current service information and appropriate referrals. Advocate on behalf of callers as necessary. Follow-up with callers and/or agencies as necessary. Maintain accurate caller records. Cooperatively maintain and develop service database with all staff.
- Previous experience in customer service, sales, or other related fields
- Sincere compassion to callers experiencing life problems
- Ability to prioritize and multitask
- Excellent listening skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Good computer skills
- Bilingual English/Spanish is a plus
There are various schedules available. Paid training. This is a long-term temp position.
Cedar Knolls, NJ
TeleSearch Staffing SolutionsTeleSearch Staffing Solutions, the premier staffing service in Northwest New Jersey, is a well established, certified female-owned firm specializing in temporary and direct-hire placements of administrative and technical personnel.