Telecommunications Client Account Supervisor

In-office positions available immediately! This is NOT sales or telemarketing - Fixed Hourly - NO Commissions. Telcom is a 33-year old established firm. NO remote work.

Job Description: Great pay, bright, hi-tech office with motorized desks, free food all day long, team environment and long-term growth potential!

Are you a seasoned Help Desk Supervisor? Then we need you! (Must currently be supervising a team of at least 3)

You will be supervising telecommunications account management specialists! We manage the telecommunications infrastructure for Senior Housing sites, like Assisted Living, Memory Care, Skilled Nursing, and Independent Living facilities. We take care of the staff, who take care of your grandma or grandpa! We never go on site, as ALL the work is done from the office.

Qualifications:

• Minimum of two years supervising at least three direct reports
• Technical and billing knowledge of all types of telephone lines, Digital and IP PBX equipment and configuration, VoIP, internet service, and IT equipment like cable modems, routers, switches, and firewalls.
• Extensive computer knowledge of Word, Excel, internet, emailing, and instant messenger
• Excellent communications skills, and a complete command of the English language, using proper grammar and punctuation.
• An obsession for the details and a thirst for telecommunications knowledge!

Benefits: Telcom has a "big-company" package of employee benefits included with employment:

• Opportunity for overtime at 1.5 times your hourly wage (non-mandatory!)
• 401k with employer matching
• Profit-sharing plan
• Holiday pay (8.5 days per year)
• Vacation pay
• Bonuses
• Fun Company events
• Daily hot/cold breakfast and lunch (large eat-in kitchen), daily healthy snacks, beverages (coffee, tea, lemonade, other) - no charge!

Hours: Monday through Friday, 8:30am to 5pm, with half of an hour for unpaid lunch time. This is an in-office position - no remote work.

Applications: Apply for this opportunity through Zip Recruiter.

Core Values: If these SPEAK to you, then you should SPEAK to us!

• We are Extensions of the Client… we are value-added support and subject matter expert partners to their organizations, and we deliver.
• We value our Client Residents… we see our Family in them, acknowledge their dependency on us, and commit to always act appropriately with urgency.
• Efficiently Going the Extra Mile… is the Standard.
• Systematic Execution and Communications… Accurate, Detailed, Constant, Consistent, Proactive, and Timely
• Passionate Life-Long Learners… we grow and learn about People, Our Company, Our Industry, Our Clients, Our Vendors, and Technology; we seek and share knowledge every day, all the time.

LET US WELCOME YOU TO THE TELCOM TEAM!