Housing Family Mentor (for Veteran Programs)
- Expired: over a month ago. Applications are no longer accepted.
Telamon is an eleven-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 55 years. Telamon's mission is to provide educational services that lead to better jobs, better lives, and better communities. Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment.Job Description
Place homeless, disabled or other targeted populations into stable housing, linking them with services to assist them to increase self-sufficiency and transition to permanent housing, reducing their risk of returning to homelessness.
1.Interview clients, assessing their situations, capabilities, and problems to determine what services are required to meet their needs and document eligibility for program admission.
2.Counsel clients regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
3.Refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, transportation or financial assistance, and provide concrete information, such as where to go and how to apply.
4.Develop and review goal plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
5.Maintain confidential case history records, ensure tracking of customer information and produce applicable reports.
6.Serve as liaisons between clients and other contacts, modeling appropriate problem-solving skills. De-escalate and mediate resident conflicts.
7.Where applicable, conducts regular housing group meetings with residents of the assigned program(s) to foster group self-governance at the housing site and to resolve problems or issues that arise.
8.Maintains office schedule and drop-in visitation/mentoring support to assist customers with information and guidance that advance goal attainment progress and overcome barriers.
9.Enforce applicable program and housing rules and regulations.
10.Work in coordination with Housing Counselor to assist clients with budget management and credit counseling issues to assist them in reaching financial independence and permanent housing.
11.Where applicable, locate and lease apartments that meet HUD quality standards, maintain yearly leases. Complete regular unit inspections and refer for maintenance if needed. Provision apartments at move-in.
12.Participate in community-wide meetings addressing issues and barriers to homelessness.
13.Actively engages in staff meetings and conference calls.
14.Participate in professional development activities.
15.Fill in during other staff absence.Qualifications
Education and Experience Requirements:
•Bachelor degree in Social Work or related field.
•SPDAT and HMIS certification within 90 days of hire.
•Must have own transportation, a valid driver’s license, and vehicle insurance.
•5 years of experience with homeless or high risk populations.
Skills and Abilities:
•Microsoft Office products and on-line client management systems
•Problem-solving, arithmetic calculations
•Ability to effectively communicate in a professional manner, both orally and in writing
•Ability to de-escalate and handle high stress situations
Candidates should also possess the following:
Knowledge of veteran community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services. Skills in developing interventions to a wide variety of veteran individuals from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds. Knowledge of medical and mental health diagnoses, disabilities, and treatment procedures (i.e. acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology) to formulate a treatment plan. Skills in independently implementing different treatment plans in working with veteran individuals and families who are experiencing a variety of psychiatric, medical, and social problems to achieve treatment goals.
•Work is performed both in an office environment and in customer residences
•Subject to long periods of sitting and exposure to computer screen.
•Frequent lifting (10-25 lbs)
•Keyboarding and data entry, use of telephone
•Home visits to customer residences, exposure to potentially unsafe environments, climb stairs, kneeling.
•Driving, including transporting clients
•Occasional overnight travel (approximately 3 per year for 3 days)
•Must be available outside of working hours to provide emergency intervention.
•Telamon Corporation/Transition Resources employees that are required to drive for work related duties are to meet the auto insurance liability requirement. The minimum limits required are $100,000 each person bodily injury, $300,000 each accident bodily injury and $50,000 property damage. The insurance liability requirement covers use of an employee’s personal vehicle or use of corporate vehicles.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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