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Customer Service Representative - Member Services

Teladoc Lewisville, TX
  • Posted: September 12, 2019
  • Full-Time

Description
Mission To Our Employees:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Teladoc Health. Above all, Employees will be provided the same concern, respect, values and caring attitude within the organization that they are expected to share with our clients.
What We Are Looking For:
Teladoc Health is the fastest growing virtual healthcare company in the nation. We are on the quest for passionate customer service professionals for our Customer Service Representative - Member Services opportunity. Member satisfaction is our top priority. You will be entrusted to serve as the voice of Teladoc Health to our 20 million members. As our organization grows, so will you! By joining, you will have the golden key to unlimited growth opportunities within the organization.
Teladoc Health offers great competitive pay with pay differentials, tuition reimbursement, paid time off and the use of Teladoc Health service for free. For our full-time employees you also enjoy medical, dental, and vision benefits, as well as, 401 K with 4% employer match.
Secure your future with our amazing team by submitting your application as we prepare for our peak season. Our team will review your application and follow up with next steps.
What You Will Do:
+ Utilize excellent communication skills to answer inbound calls and assist our members with various needs including registration, scheduling consultations, and technical help.
+ Always provide our members with a positive experience through an excellent customer centric approach to your work.
+ Commit to developing yourself to be a better Teladoc Health employee.
What You Will Need:
+ Bring a Customer Comes First attitude!
+ 1 year of working in a customer focused environment
+ Proven track record of success
+ Ability to adapt and change in accordance with the business needs
+ Proven ability to maintain confidentiality and secure sensitive information
+ Successfully complete background check
*Seeking English/Spanish/French and Cantonese speakers
Hours of Operation: The Call Center supports our members 24 hours/7 days a week. Employees are expected to work in a shift that can be irregular hours, weekends, and holidays based on business needs. The following shifts will be available:
+ Full-Time
+ Part-Time
You will be asked to provide availability during the application process.
For a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Qualifications
Behaviors
Preferred
+ Dedicated: Devoted to a task or purpose with loyalty or integrity
+ Team Player: Works well as a member of a group

Education
Preferred
+ Bachelors or better
+ Associates or better
+ High School or better

Teladoc

Address

Lewisville, TX
75029 USA

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