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Technical Support Specialist

TekWissen Group
Herndon, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a manufacturer of electronic instruments and electromechanical devices. They operate through two segments: Electronic Instruments and Electromechanical. The Electronic Instruments segment designs and manufactures analytical, test, and measurement instrumentation for the energy, aerospace, power, research, medical, and industrial markets. The Electromechanical segment provides automation and precision motion control solutions, as well as electrical interconnects, specialty metals, and thermal management systems.
Title: Technical Support Specialist
Work Location: Herndon VA 20171
Duration: 12 Months
Job Type: Contract
Work Type: onsite
Job Description
  • The Technical Support Specialist is responsible for providing technical support for hardware and software applications to our SkyBitz Tank Monitoring customers via the support portal, email and phone.
  • You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.
  • We are looking for a dynamic individual with excellent communication skills and a background providing technical support for Hardware and Software platforms!
Key responsibilities include:
Provide technical support and troubleshoot regarding:
  • Connectivity and wireless signal issues
  • Differential pressure and sensor technology issues
  • Product installation assistance to our Value-Added Resellers (VAR) and direct Tank Monitoring customers
  • Manage the hardware return material authorization (RMA) process for all customers
  • Collaborate extensively with peers, members of the Customer Experience team and Tank Engineering team
  • Interact with customers and team members with professionalism and maturity
  • Manage queue on a daily basis by prioritizing tickets, updating status, and documenting all actions taken
  • Perform special projects and other duties as assigned
Position Requirements
  • High school diploma required. Associate degree preferred.
  • At least 3 years of experience in a customer support role
  • Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC & Great Plains)
  • Demonstrated ability to research and resolve problems using a variety of resources and tools
    Strong verbal and written communication skills
  • Must have good organization and documentation skills
  • Ability to communicate effectively with internal and external customers
  • Experience in wireless, chemical, diesel, propane or gasoline industries preferred
  • Experience with and/or knowledge of computer and/or electrical engineering preferred
Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

TekWissen Group

Address

Herndon, VA
20171 USA

Industry

Technology

View all jobs at TekWissen Group