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Customer Support Engineer

TekPartners, A P2P Company Anchorage, AK
  • Posted: 18 days ago
  • Other
Title:  Customer Support Engineer Location:   Anchorage, AK Work Requirements:  US Citizen, GC Holders or Authorized to Work in the US Overview:  TekPartners has some of the most sought after Information Technology positions available.  As a reputable company in the IT staffing industry, you can trust us to place you in the right position. We currently have an opportunity for Customer Support Engineer position   POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: ·          Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction ·          Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements ·          Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders ·          Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements ·          Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower ·          Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents in a manner that reflects positively on the image and reputation of the company ·          Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution ·          Responsible for all assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping ·          Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation ·          Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities ·          May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports ·          May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts ·          Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer ·          Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited BASIC QUALIFICATIONS: High School Diploma or equivalent 0-1 years of related experience Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required Experience in PC Hardware Maintenance and support   Our benefits package includes: Comprehensive Medical Benefits Competitive Pay, 401K Retirement Plan And Much More   About TekPartners:  TekPartners is one of the fastest growing private staffing firms in the United States. We are a premier provider of highly qualified IT talent, Workforce Solutions and Business Intelligence Solutions to many enterprise organizations across the nation. As experts in the industry, our team continues to match proven talent to the right job opportunity every day.  TekPartners is an Equal Opportunity Employer.

TekPartners, A P2P Company

TekPartners has been a trusted and proven technology solutions firm for 16 years. As an information technology partner we offer our clients proven talent through professional staffing, managed services, and IT project solutions. We understand and value the unique needs of the industry and always strive to stay above the curve. The company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. TekPartners continues to grow and expand with office locations in South Florida, Orlando, Charlotte, and Milwaukee. Learn more at www.tekpartners.com.

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