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Senior Systems Engineer

TekDoc Solutions Newbury Old Town, MA

  • Posted: over a month ago
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life insurance,
Job Description

TekDoc Solutions is seeking a talented Senior Systems Engineer to join our projects team. This is a hands-on technical position working on IT project activities across multiple customer environments. The role includes evaluating and designing IT infrastructure, and project work with servers, networking, email, cloud services, file storage, and identity management. The Senior Systems Engineer also serves as an escalation point for the Help Desk Team to assist with troubleshooting complex technical problems. The right candidate will be self-directed, comfortable communicating directly with customers, and have hands-on IT project experience. This is an excellent opportunity for someone who has a passion for IT and is excited to learn new technologies.

The Senior System Engineer is a remote position based in a home office. However, this position requires travel to customer sites in the greater Boston area. Candidates must live within a reasonable commuting distance of greater Boston.

 

Essential Tasks and Responsibilities:

  • Create project plans, schedules, and roadmaps for IT infrastructure projects
  • Travel to customer sites to perform IT project work related to servers, networking, email, cloud services, file storage, and identity management
  • Maintain excellent communication with internal team members and customers during all project phases
  • Develop standard operating procedures related to IT infrastructure deployments, upgrades, system migrations, and maintenance
  • Create and maintain system documentation, network diagrams, and how-to documents
  • Resolve technical escalations from the Help Desk Team
  • Perform security assessments to ensure IT infrastructure conforms with security standards and security best practices
  • Create and periodically test disaster recovery plans
  • Work outside of normal business hours as required, and participate in off hours on-call rotation
  • Research, review, and implement technical tools and solutions
  • Work with external vendors and service providers as required

Skills and Professional Experience:

  • 2+ years of IT project experience as a Systems Engineer or equivalent role
  • Experience deploying and upgrading server and network infrastructure
  • Solid understanding of IP networking concepts including routing, firewalls, switches, wireless networking, and VPNs
  • Solid understanding of cloud concepts including domain registration, DNS, SSL certificates, email flow, spam filtering, and Microsoft Exchange
  • Experience with Active Directory, AzureAD, Intune, and Group Policy
  • Experience with Office 365 and Azure Cloud Services
  • Experience with Windows 10 and Windows Server operating systems
  • Experience with VMware, and Hyper-V server virtualization technology
  • Experience managing file-level and image-level backup solutions
  • Experience performing system administration and troubleshooting tasks remotely
  • Strong customer service skills and experience interacting directly with customers
  • Strong time management skills and the ability to multitask
  • Requires travel to and from customer sites in the greater Boston area
  • Previous MSP work experience preferred
  • Experience with Autotask, Datto, Webroot, IT Glue, Egnyte, Barracuda, or SonicWall a plus

 

Company Description
TekDoc Solutions is a Managed IT Services provider headquartered in Newburyport Massachusetts. What once began as one person helping family, friends, friends-of-friends, and small businesses has flourished into a full-fledged managed IT services company. But we haven’t forgotten our roots. Helping people solve their tech problems with reliable solutions has been, and always will be our number one priority. Our entrepreneurial spirit is a cornerstone of our company and is what inspires us to help our fellow Massachusetts-based small businesses harness the power of technology to grow and thrive.

TekDoc Solutions

TekDoc Solutions is a Managed IT Services provider headquartered in Newburyport Massachusetts. What once began as one person helping family, friends, friends-of-friends, and small businesses has flourished into a full-fledged managed IT services company. But we haven’t forgotten our roots. Helping people solve their tech problems with reliable solutions has been, and always will be our number one priority. Our entrepreneurial spirit is a cornerstone of our company and is what inspires us to help our fellow Massachusetts-based small businesses harness the power of technology to grow and thrive.

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Address

65 Newburyport Turnpike

Newbury Old Town, MA
USA

Industry

Technology

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