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Tier I Helpdesk Technician

Technology Pointe Round Rock, TX
  • Expired: over a month ago. Applications are no longer accepted.

Technology Pointe, Inc. is one of the fastest growing IT Management firms in Texas. We lead the industry in providing fanatical customer experiences and being a great place to work. We were awarded one of the “Best Places to Work” in Austin by the Austin Business Journal.

We are looking for a Tier I Helpdesk Technician to join our dynamic team at our Round Rock, Texas office. We need someone with some technological expertise, initiative, enthusiasm, and is resolute in practicing industry proven solutions – no shortcuts. This position requires the ability to work independently with minimal supervision, and he/she must have excellent client communication and written skills. A professional manner and appearance is a must.

What Success at Technology Pointe Looks Like:

  • Ensure client inquiries are responded to within established SLAs
    • Day-to-Day Client IT Support
    • Phone support for our clients at multiple locations
    • Troubleshoot and resolve difficult and complicated issues
  • Attention to Detail
    • Ensure all correspondence and actions are documented properly and timely
    • Create knowledge-based documents as aids for handling support issues
    • Document customer configurations
  • Provide after-hours coverage as a part of the on-call rotation team (1 week per quarter)
  • 1-2 years’ experience working for an MSP a plus

What Drives You:

  • You have the desire to learn new skills including obtaining industry certifications
  • You have an excellent analytical mind and can diagnose, resolve, and communicate a wide variety of issues, all while minimizing the end-user impact
  • You have the patience and ability to clearly explain complex technologies to non-technical customers
  • You can logically troubleshoot problems and present clear solutions
  • You are a team player

What We Offer:

  • A competitive salary and bonuses
  • 100% paid employee benefits
  • Generous vacation time
  • Paid training, weekly company paid lunch and more
  • Starting salary for this position is $15.00 - $18.00/hour plus bonuses.
  • A great place to work!