Company Summary TechnipFMC is a global oil and gas leader, specialized in subsea, onshore, offshore, and surface technologies. Our mission: to enhance the performance of world's energy industry. How we do it: by constantly challenging conventions and investing in our 37 000+ employees, across 48 countries.
At TechnipFMC, we aim to offer an inspiring working experience: tackling some of the most complex technical and engineering challenges in the world in collaboration with a truly global team. Customer Service Intern The Customer Service Intern supports Measurement Solutions Aftermarket Organization: TAS Support Contracts Manager, Field Service Managers, Field Service Engineers, and Field Service Technicians with activities necessary to schedule, deploy and execute world class support and field service. The intern will be primary inter face with internal and external customers for Terminal Automation Sites and the Field Service Organization.
Will utilize Customer Relationship Module, SAP, Jira, and other applicable ERP systems and IT tools to process service orders and support agreements from quote to cash. Will have high volume of phone inquiries and emails that will need response while maintaining highest levels of professionalism and customer service. Assist with RMA processing as it relates to Aftermarket services businesses.
Provide inside support to the operation to ensure proper procedures are followed and to respond to customer requirements for new equipment, spare parts, support and field service. Performance objectives will be established to increase field service revenues and contract margins while maintaining quality standards, productivity, and profitability through performance goals of the department set by the Company. Job description Seeks and identifies business opportunities by shadowing Inside Sales Representatives.
Customer interfacing includes requests for quotations, lead times, order placement, expediting and or changes. Communicate pertinent information proactively back to customers and supervisors. Represents customer issues within the internal organization and updates the management team on a routine basis.
Notify respective Account Manager and/or customer of missed and/or delayed deliveries. Work with planning to realign dates on assigned customer's order backlog as required to support our customers. Seeks resolutions and corrective actions when errors occur.
Customer order follow-up, including reschedule notification. Handle customer complaints, including processing Internal Complaint forms and utilizing the Quality Notification System Unit and parts quotations, order entry, opening, tracking, and logging of service requests or tickets. Completion of service tickets and order entry, credit card processing, RMA processing and follow-up, shipping and inventory management including shipping parts orders, receiving inventory, interfacing with vendors.
Provide technical screening for all product offerings. Respond to and dispatch requests for Field Service Technicians according to Field Service Technician Level Guide. Receive and follow-up on customer calls and outstanding issues.
Interface between Field Service Technicians and customers to ensure service requirements if necessary. Provide travel and logistics support to Field Service Engineers and Field Service Technicians as required. Provide telephone, e-mail, WebEx, skype support to customer base, sales office, and Field Service Technicians.
Direct phone calls to Support Engineers and project Engineers. Support customer training as needed or requested. Coordinate the generation of required documentation, scheduling, demo equipment, etc.
with Field Service Technicians, Field Service Engineers, Training Manager. Support the Quality improvement process in coordination with OPEX and BE manager. Complete any projects or tasks as assigned by the CSA Manager, Field Service Manager and Contracts Support Manager.
Provide weekly and monthly activity reports as required for service operations metrics such as Field Service utilization and billable hours. Other customer service assignments as requested by the supervisor. You are meant for this job if Must have: High School Diploma or GED required.
Enrolled in an accredited University or College working towards an associate or bachelor's degree. Demonstrated behavior focused on customer success. Availability to work a minimum of 20 hours per week from Monday through Friday.
Self-motivated, flexible, detail-oriented, and works with a sense of urgency. Good written and verbal communication skills. Good listening skills.
Friendly, enthusiastic with a positive attitude that will represent the company in a professional manner at all times. Ability to work in a team environment. Valid Driver's License.
PC Skills including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to execute tasks independently. Ability to maintain confidentiality with sensitive data.
Excellent organization and time management skills to handle multiple tasks in an environment with large volumes of data and paperwork. Strong work ethic; driven. Your future at TechnipFMC Potential career path, if possible Global mobility opportunities if relevant Training and development Diverse and international team if relevant