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Knowledge Based Article (KBA) Manager-100% REMOTE

Technical and Management Resources
Fairfax, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Overview

TMR, Inc. seeks a Knowledge Based Article (KBA) Manager to support the USDA CEC client.  

Responsibilities

  • Exemplary record of building processes that ensure proper use of KBAs, KBAs are current, information contained in KBAs is accurate, the creation of new KBAs when content is unavailable, and suggest the retirement of all outdated or invalid KBAs.
  • Works directly with the CEC and ensure compliance with all S508 and template standards to ensure that Government expectations are met and implement continuous process improvements.
  • Provides technical/management leadership on major tasks or technology assignments.
  • Establishes goals and plans that meet project objectives.
  • Has domain and expert technical knowledge.
  • Apply strategic thinking, considering long-term sustainability and alignment with established enterprise strategies when addressing business or technical issues.
  • Provide a capabilities development plan (CDP) tailored specifically to address the work breakdown structure, detailed schedule with specific milestones, technical reviews and audits, quality assurance, and status reporting for all development efforts.
  • Provide new or updated user manuals and comprehensive technical documentation for each new application functionality.
  • Provides technical/management leadership on major tasks or technology assignments.
  • Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge.
  • Decision making and domain knowledge may have a critical impact on overall project implementation

QUALIFICATIONS:

  • MUST have a minimum of 5+ years of Knowledge Based Article Management experience in a Service Desk environment
  • Experience ensuring compliance with all Section 508 and template standards to ensure that Government expectations are met and implement continuous process improvements.
  • ITIL and HDI certified (can be attained after hire).
  • *Proficient or Expert in MS Word, MS Excel, MS PowerPoint and SharePoint (experience must be reflected in resume).
  • Must have active Public Trust clearance and/or support a Federal Government Agency or a minimum current DoD Secret Clearance
Company Description
Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

Technical and Management Resources

Why Work Here?
We understand the importance of work-life balance!

Technical and Management Resources, Inc. is an Equal Opportunity Employer and does not discriminate with regard to race, color, religion, sex, age, national origin, disability, or Vietnam veteran status. This policy affirms TMR’s commitment to the principles of fair employment and the elimination of discriminatory practices. We encourage all employees to take advantage of opportunities for promotion as they occur.

Address

Fairfax, VA
USA
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