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Looking for an Email Customer Service in San Francisco!

Techlink Systems San Francisco, CA
  • Posted: 10 days ago
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Techlink Systems Inc. (https://www.techlinksystems.com/) is looking for a Customer Service - Email Support in San Francisco, CA, to join our team! You will provide high-level customer service support to assist with incoming inquiries and respond to customers' emails by providing product and service information.

Job Description:

  • Develop a strong knowledge and understanding of client's verticals, services and products to provide consistently excellent email support to customers.
  • Respond to customer requests via email.
  • Provide information about the products and services
  • Document and update customer records based on interactions
  • Provide visibility into opportunities to improve customer or team experience, coordinate with the technical team to identify and prioritize issues/feature requests and document issues.
  • Thrive in high-pressure, highly charged and dynamic environments but also comfortable leveraging year-round training and professional development to effectively support all client's products.
  • Assist in creating and maintaining client’s knowledgebase and Help Center articles to ensure relevancy and develop robust internal and customer-facing resources.
  • Maintain a knowledge base of the evolving products and services

Qualifications:

  • Experience in providing Customer Service Support to assist with incoming inquiries via Email
  • Previous experience in customer service, product support, email support or other related fields
  • Experience in responding to customer emails, creating knowledge base articles and reporting/creating member and system issues
  • Working knowledge using any Email Support Tools e.g. JIRA, Salesforce and Zendesk
  • Proficiency in customer support processes, techniques and best practices

Techlink Systems

Why Work Here?

We only choose the best partners from diverse backgrounds and different perspectives.

TechLink Systems is a privately held IT Consulting Firm that provides Consulting Services to organizations nationwide. TechLink Systems is a certified MWOBE and has been in business since 1998. Our network spans all major U.S. metropolitan areas touched by major sectors such as entertainment and leisure, finance, industry and government, health sciences, and information technology. Whether you are a client seeking IT services and support or a candidate searching for new opportunities, TechLink System's outstanding customer service and dedication will exceed your expectations in the marketplace! TechLink has 6 regional offices located in San Francisco, Los Angeles, New York City, Philadelphia, Manila, and Bangalore. http://www.techlinksystems.com/ Awards: -Ranked Top 500 Asian-Owned & Asian Pacific American-Owned Businesses in the US -Ranked Top 100 Diversity-Owned & Privately-Owned Businesses in California -Ranked INC500 Fastest Growing Private Companies -Ranked Top 100 Largest Women Owned Business San Francisco Business Times -Ranked 50 Largest Minority-Owned Companies San Francisco Business Times - Ranked in Top 100 Woman Owned Business in the US, Diversity Business -Ranked in the Top 10 Minority-Owned Businesses in the Philadelphia Business Journal -Ranked in the Top 50 Woman-Owned Businesses in the 2014 Philadelphia Business Journal

Address

San Francisco, CA
USA

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