Field Service Representative

TechFlow, Inc. is hiring a Field Service Representative to support project management and installation of EV charging technology. This is a hands-on field service position installing at multiple locations throughout the U.S. The ideal candidate has experience installing and configuring equipment or other similar high-technology products, coordinating receipt and other vendors on-site and communicating with the on-site customer to ensure satisfactory delivery. This position requires up to and occasionally exceeding 85% travel and good communication and service with diverse customers.

• Coordinating on-site installation of large equipment at multiple locations
• Installing equipment in various field locations
• Configuring hardware and software components after installation
• Testing equipment to identify issues
• Documenting installation and repairs
• Assist in scheduling, communicating and coordinating installation to meet contract requirements
• Provide local stakeholders and senior managers clear and timely updates on current installation status
• Working knowledge of safety requirements while working on low voltage systems
• Review scope of work produced by project team for technical accuracy
• Gather site POC signatures of approval on work and update management on progress

Requirements

• High school diploma/GED
• 5+ years of experience in Field Service or installation role
• Experience with customer relations specifically in coordinating visits and installations
• Experience working with multiple contractors and/or construction projects
• Experience communicating professionally with customers and upper management on project status
• Ability to travel up to 85%
• Ability to work a flexible schedule which could include weekends, evenings and holidays
• Proficiency with a variety of productivity platforms such as MS Teams, MS Outlook, MS Office Suite.
• Ability to pass screening for military base access through e-Verify

Preferred Qualifications

• Knowledge of safety guidance
  • OSHA, CPR, or SSHO Certified
• Prior military electronics technician experience and training. Examples: Avionics, Radar, Networks, Nodal, ISR, Navigation, Geospatial systems technician, Detection Systems, Unmanned Platforms & Aircraft technicians, Medical Equipment technicians, and other advanced electronics systems.
• Prior military Supply/Cargo Specialist experience.
• Defense, Aviation or Border Patrol security equipment experience in technology as a repair technicians or other comparable experience in field support capacity such as test and evaluation Field Support Engineer.
• Ability to obtain and maintain Public Trust clearance

About TechFlow

Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges.

Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.

TechFlow has three principal lines of business: Platform Services, Mission Services, and Digital Services. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.

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Benefits

TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!

• Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
• 401k plan with Roth option.
  • Eligibility for an employer match.
  • Immediate vesting
• Paid time off
• Holidays - 10 paid holidays per year
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan
• Employee Assistance Program
• Wellness Resources
• Company-paid training and development program
• Voluntary benefits include:
  • Life & AD&D Insurance for employee, spouse, and children
  • Short-term and long-term disability (per plan guidelines)
  • Legal Shield and Identity Theft protection plans
  • Pet Insurance