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IT Desktop Support Technician

Tech Technology Silver Spring, MD
  • Expired: 1 day ago. Applications are no longer accepted.

Are you detailed oriented? Like to help solve complex technical issues? If so, we are looking for you to join our team as a Tier II Deskside Technician. Deskside Technicians install, connect, configure, upgrade, troubleshoot, diagnose, and repair desktop/laptop system hardware and software, mobile devices, and peripherals (printers, scanners, etc.). Hardware upgrades include, but are not limited to, adding memory, hard drives, removable storage media, DVD-ROMs, network interface cards, etc. Software support includes upgrade or reinstalling operating systems, application software, utility software, and procured/developed standard system software. Technicians perform mobile device and PC refreshes, assist with COOP exercises and events, and provide support for virus/malware, warranty parts and repairs, data recovery, and system administration support. Technicians document all reported problems and issues and follow standard operating procedures.

Deskside technicians provide support and incident resolution for off-site computers through remote desktop connection and/or travel to off-site locations as needed and authorized.

Deskside Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed. They provide incident resolution, and troubleshooting assistance for Government owned, off-site computers. These services are provided through remote access.

Deskside Technicians provide on-site Deskside Support at multiple locations in the College Park, MD, Silver Spring, MD and Rockville, MD areas, Monday through Friday, for an 8 hour shift during the hours of 6:00 am – 6:00 pm local time as well as when the Government’s local operating status has been indicated as Closed by the Office of Personnel Management i.e., snow days or other emergency situations. On-call services are required between 6:01 pm – 5:59 am local time Monday through Friday, weekends, and Federal Holidays.

Preferred Skills/Experience

  • Possess excellent customer service skills
  • Detail oriented and possess excellent organizational skills
  • Excellent writing and communication skills
  • Excellent at IT support problem solving skills and have a broad understanding of relationships between hardware and software applications as necessary.
  • Proven knowledge of basic PC troubleshooting of Windows 7, Windows 10, Microsoft Office applications, iPhone and Android devices, IronKey devices, and local and/or network printers
  • Ability to follow through multiple issues in a fast-paced environment with dynamic priorities
  • Must be able to obtain Public Trust security clearance
  • Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)
  • ServiceNow certification training or experience desired.

Education Requirements

  • Must be CompTIA A+ certified
  • 2 years of combined Tier 1 and Tier 2 support work experience

Or

  • 1 year of Tier 1 or Tier 2 experience PLUS completion of two years of college level or vocational coursework in computer science or a closely related field

Other Requirements:

  • Valid US Driver’s License
  • Authorized to work in the US

Tech Technology

Why Work Here?

TT is a place where something new and exciting is happening every day!

Tech Technology, provides solutions for challenges in the areas of cybersecurity, infrastructure engineering, operations Management, solutions engineering, strategy/modernization and more. We work globally with public and private-sector customers to help speed their hiring process which in turns speeds up product launches, optimize costs, and improve customer relationships. We strive to help our clients succeed by combining our deep functional expertise with the human element while also keeping an eye on the complex and dynamic political, economic, and technical environments. We do not let our tremendous growth (mostly from repeat business) distract us from our focus on excellent customer service and superior technical skills. This measurable success, our unwavering commitment to produce breakthrough performance as well as our 80+ combined years of experience in software and services, make us a clear choice among our competitors. Mission To provide our clients unparalleled services, and support that drive greater results and higher value. Vision We believe we must excel in everything we do. That goes for our daily business endeavors, as well as our personal endeavors. There is no such thing as not enough time. There is always time to assist others to benefit the greater good. We apply this vision to both our customers and prospects, and those we encounter in our every day endeavors.

Address

Silver Spring, MD
Silver Spring, MD
USA