Technical Support - Apple, Mac & iPhone Technician

Job Summary:   Provide technical support to clients for Apple, Mac & iPhones

Duties and Responsibilities:

• Performing a wide range of technical duties effecting clients
• Handle employee, client and user information confidentiality

• Minimum 2 years professional technical troubleshooting expertise or proven technical ability Working with Apple, Mac and iPhone hardware and should own and use an iPhone.
• Mac & iPhone operation and iCloud integration.
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared, and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

• Coordinate with, and provide training and support to, end users and staff on Apple, Mac & iPhone and other issues as needed
• Create service tickets as needed
• Support staff in assigned project-based work
• Contribute to office newsletter and tech tips
• Various other office duties and tasks