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Low Voltage Cabling,CCTV, Security, Network,Telecom,Tier 2 Technician

Tech Service Today, LLC Boca Raton, FL
  • Expired: over a month ago. Applications are no longer accepted.

Tech Service Today is a successful, well-established firm that provides IT, Telecom and Cabling services all across the US and Canada. We service some of America’s best known companies and we are exploding with growth. Our success is predicated on providing excellent service – our service is predicated on great people. Due to our growth we are seeking to add a dynamic, highly skilled, responsible, motivated and driven Telecom, Network And Desktop Technical Support technician to our fast paced team.

Responsibilities:

  • Provide technical assistance with structured cabling, telecom systems, networks and computer hardware/software, PBX systems & web based IP phone systems. This assistance will be provided via phone or video conference.

  • Provide expertise in cabling, telecom and networking for client proposals.

  • Escalation of technical issues for projects and deliverables.

  • Assist technicians in resolving issues via phone or electronically.

  • Track case issues and resolutions.

  • Provide Internal IT desktop, network, and phone support for IP based hardware.

Qualifications & Necessary Skills:

  • Must live in Broward or Palm Beach County within 20 miles of our headquarters in Boca Raton, FL

  • Strong DHCP and IP networking skills, WAP installs, routers, VOIP, PBX Systems configuration experience, PC skills supporting other desktop users including but not limited to re-imaging, BIOS work, loading, installing and configuring drives, Window 7, Windows 10 and more. Must have Tier 2 level support experience for all of the above.

  • Strong experience required in data and telecom cabling including but not limited to installations and terminations in: Cat 5, Cat 6, Fiber optics, coaxial, CCTV systems . Must have Tier 2 level support experience.

  • Ability to build rapport with technicians & customers.

  • Excellent customer service and dynamic communication skills - think Ritz Carlton, Disney, Southwest.

  • Excellent speaking skills: articulate and well spoken.

  • Strong troubleshooting and problem solving skills.

  • Positive and professional demeanor.

  • Excellent multi-task skills required.

  • Methodical & critical thinker.

  • Comfortable in a fast paced & metrics driven environment (Call Center).

  • Comfortable speaking on the phone 95% of the time and able to communicate effectively with technicians, with technical or non technical clients and with internal team.

  • Initiative & a drive to succeed.

  • Network cabling certification preferred.

  • Shares the same core values as Tech Service Today including: 1) Model of accountability 2) Warm, friendly & positive - can do attitude 3) Taking pride in everything we do 4) Showing gratitude & respect often and to everyone including our technicians & teammates 5) Giving our best to our customers every day.

Low voltage license certification strongly preferred.

A+ Certification strongly preferred