Tech Service Today provides IT, Telecom & Cabling services across the US and Canada. We are growing like wildfire and need a dynamic account manager to join our team! We offer amazing benefits including 100% coverage in health, dental & vision insurance, 401K plus match, company cell phone service, nationwide gym membership and more!
We pride ourselves in providing exceptional customer service and we need the “best of the best." Our culture is very fast paced, constantly changing, collaborative & positive. We are seeking a smart, motivated professional with a Disney, Ritz Carlton, southern hospitality type personality that can thrive in this kind of environment!
Maintain strong, long-lasting client relationships
Develop & engage new business with existing clients
Client communication including calls & emails
Learn about TST's service offerings to improve the ability to pitch customers and close deals
Work with sales management to develop & review proposals and send out to clients
Work with project management and dispatch teams to deliver high-quality technical services to customers
Accurate notation and data entry of every client interaction
Update CRM databases regularly including Salesforce
Creating Salesforce cases for customer issues and/or discrepancies.
Social media engagement including but not limited to LinkedIn
Assist with urgent client requests or issue escalations as needed
Resolve customer & technician disputes and/or questions quickly and efficiently through internal research and documentation
Utilize TQM and make on-site calls
Assist Senior Account Managers with administrative tasks such as emailing, calling, scheduling and coordinating meetings between TST teams and clients
Meeting departmental metrics & quotas (phone calls, emails, documentation, etc)
Job Requirements & Skills
College degree is preferred.
At least 2 years of B2B account management or customer service experience is required, preferably in the IT Services industry.
Must have at least one year of telecommute experience or live within 20 miles of our Boca Raton, Florida office.
Excellent verbal and written communication skills.
Very well spoken & articulate, and MUST have empathy for our customers.
Great customer service personality: Very outgoing, friendly, positive & outgoing can-do attitude, good sense of humor, goes above and beyond for customer: think Disney & Ritz Carlton.
Ability to solve problems and think quickly on feet.
High attention to detail and excellent note taker.
Must be able to type a minimum of 41 WPM with 98% accuracy.
Highly organized with great follow up both externally (customers and technicians) and internally (TST staff).
Highly accountable meeting personal & team task deadlines in a timely manner.
Takes pride in work and must be open to change & process improvement (believes in constant & never-ending improvement).
Excellent multi-tasker in a fast paced environment.
Willingness to learn and apply knowledge.
Experience working with Salesforce, Hubspot, & Field Point preferred, but not required.
Shares the same core values as Tech Service Today including 1) Model of accountability 2) Warm, friendly & positive - can-do attitude 3) Taking pride in everything we do 4) Showing gratitude & respect often and to everyone including our technicians & teammates 5) Giving our best to our customers every day.
Base salary $30,000 - $50,000 (depending upon experience) plus sales commission.
100% paid medical/dental/vision coverage for employees and 50% coverage for dependents.
401K plan with company matching funds.
3 weeks PTO per the calendar year + standard national holidays.
Company cell phone & cell phone plan.
Lifelock & LastPass memberships.
We reward those who go above and beyond.
All employees voice opinions and contribute to the strategic direction of the company.
We are committed to performance excellence and being the best at what we do.
A supportive environment where the best tools and resources are provided.
Ongoing opportunities for learning and growth.
Opportunity for growth and advancement.
Focus on teamwork and collaboration.
Ongoing organizational feedback on all levels.
Committed to positive legacy within the community and nationwide.
Please include resume & answer pre-screen questions.
Equal Employment Opportunity: TST is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation or any other characteristic protected by law.