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Technician - L3

TeamLogic IT - Round Rock, TX Round Rock, TX
  • Posted: over a month ago
  • $50,000 to $65,000 Annually
  • Full-Time
  • Benefits: 401k

The Technician – Level 3 requires both demonstrable experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a diverse set of business client needs. This role works jointly with sales to provide pre- and post-sales support, including participation in customer discovery meetings, site visits, proposals and presentations, technical assessments (i.e. PCI, HIPAA), technology implementation and deployment, technical support and service, and ongoing client services management. A positive, service-oriented personality is a must.

Our ideal candidate has the following qualifications:

● Minimum of five years hands-on technical experience designing, configuring, troubleshooting and repairing networking equipment, Windows servers and workstations (including on-prem and cloud-based virtual machines), data backup and business continuity systems, Exchange servers, Active Directory, and Microsoft O365.

● Three years of experience in a client-facing environment such as sales engineering

● Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and past issues regarding their business and the technology that supports it

● Strong organizational and time-management skills

● Experience writing proposals for and implementation of technical solutions to fulfill business needs

● Results-oriented, self-motivated, works independently, energetic, professional, reliable, brings a positive attitude, and is always a team player

● Broad understanding of technology and business productivity systems

● Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills

● Experience with RMM (remote monitoring & management) tools is a plus

● Working knowledge of cloud virtualization solutions is a plus

● Technical sales training/experience is a plus

Ideally you will have one or more of the following certifications:

● CompTIA Net+ and/or CompTIA Security+

● MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

● CCNA or CCIE-Cisco certifications a real plus

TeamLogic IT - Round Rock, TX

We are a nation-wide network of locally-owned businesses providing comprehensive IT services to small- and mid-sized businesses in the Round Rock, Georgetown, Cedar Park area. TeamLogic IT is a recognized Managed Services leader, ranked #35 on the annual Channel Futures list of the Top 501 world-wide company rankings of progressive managed IT services providers. We provide networking, cybersecurity, data backup/business continuity, help desk services, hardware and software support, and a variety of consultation, technical assessment, and preventative maintenance services.

Address

600 Round Rock West Drive, Suite 606, Round Rock, TX 78681
Round Rock, TX
USA

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